Senior Production Support Engineer

You will

• Lead service recovery during production incidents and coordinate technical resolver teams
• Investigate complex application and infrastructure issues using logs, SQL, and Unix/Linux tools.
• Troubleshoot production issues across distributed application environments
• Respond to queries related to application behaviour and service usage
• Communicate incident impact, recovery progress and resolution plans to stakeholders
• Lead and contribute to Root Cause Analysis (RCA) and post-incident activities
• Identify recurring operational issues and implement permanent improvements
• Improve monitoring, alerting and operational processes to increase service resilience
• Create and maintain operational documentation, runbooks and knowledge materials
• Design and implement automation using Bash, PowerShell or Python
• Develop internal operational tools to reduce manual effort and improve team efficiency
• Use AI productivity tools such as Copilot or Claude to support automation, documentation and operational analysis
• Participate in change reviews and ensure operational readiness
• Support deployments, patching, platform maintenance, and Disaster Recovery activities
• Identify operational risks and recommend appropriate mitigation
• Share technical knowledge and support less experienced team members

Must have

• 6+ years of experience in Production Support, Application Support or Software Engineering, preferably within financial services
• Strong hands-on Unix/Linux skills and experience troubleshooting production environments
• Very good SQL, including the ability to write complex queries
• Scripting experience with Bash, PowerShell or Python
• Practical experience supporting and maintaining Kubernetes environments
• Experience supporting Java/J2EE applications
• Experience with Oracle, MQ and WebSphere
• Experience with monitoring and observability tools such as Splunk and AppDynamics
• Strong understanding of IT infrastructure and distributed systems
• Experience leading incident management and coordinating technical teams
• Proven experience implementing automation and operational improvements
• Practical experience with AI productivity tools such as Copilot, Claude, or similar
• Strong communication and stakeholder management skills
• Very good English and ability to collaborate effectively with global teams

Nice to have

• Knowledge of payment systems or payment processing
• Network troubleshooting knowledge
• ITIL certification