Commercial Technology Partner & Site Lead

• Act as the primary technology partner for local commercial and site leadership teams, translating business priorities into technology and digital requirements.
• Serve as the key liaison between business stakeholders, central D&T teams, and external providers, ensuring alignment on priorities and technology initiatives.
• Support the adoption, optimization, and continuous improvement of commercial technology platforms such as CRM, DMS, SFA, and related solutions.
• Own day-to-day technology service delivery and digital workplace support for the site, including technology rollouts, upgrades, and migrations.
• Oversee service performance, SLA adherence, and incident resolution activities, acting as escalation point for technology incidents.
• Provide hands-on support for workplace technology, end-user requirements, meeting rooms, AV systems, and hybrid collaboration technologies.
• Act as the local contact for cyber security queries and site-related security activities, promoting secure working practices.

Key requirements:

• Proven experience in digital technology, business technology or technology partnering roles with significant stakeholder engagement responsibilities.
• Experience working directly with business stakeholders and translating business requirements into technology solutions.
• Experience working within a global, matrixed environment across multiple stakeholders and functions.
• Strong stakeholder management and relationship-building skills.
• Solid hands-on experience with Microsoft productivity tools, collaboration platforms, video conferencing technologies, and basic networking concepts.
• Experience working with ITSM tools, including ServiceNow.
• Awareness of cyber security principles and practices.

Nice to have:

• Experience supporting commercial technology platforms such as CRM, DMS, SFA, SAP, Power Platform, or similar business applications.
• Experience supporting AV and meeting room technology and hybrid working environments.
• Experience supporting regulated environments such as healthcare, finance, government, or critical infrastructure.
• Ability to work effectively across business and technical teams in a matrix organization.