01 Zakres zadań

Building and maintaining long-term relationships with key enterprise clients.
Understanding customer business needs and recommending AI, Contact Center, and Customer Experience solutions.
Coordinating cooperation between clients and internal technical, implementation, and delivery teams.
Monitoring customer satisfaction, identifying improvement opportunities, and implementing initiatives that increase customer loyalty.
Developing account growth strategies and identifying upselling and cross-selling opportunities.
Preparing business reports, presentations, and recommendations for both clients and internal stakeholders.
Acting as a trusted advisor throughout the customer lifecycle, ensuring successful adoption of delivered solutions.

02 Wymagania

11 must-have · 1 język

Must-have

Obsługa klienta

Zaawansowany

Customer success

Zaawansowany

Project Manager

Zaawansowany

Account manager

Zaawansowany

Customer Experience

Zaawansowany

Key Account Management

Zaawansowany

Contact Center

Zaawansowany

Komunikacja

Zaawansowany

Presentation

Zaawansowany

Negocjacje

Zaawansowany

Account Strategy

Zaawansowany

Wymagane języki

Angielski

Zaawansowany

03 Profil kandydata

Proven experience in Key Account Management, Customer Success, or strategic client relationship management.
Experience working with Contact Center environments, either from the vendor or customer side (e.g. Team Leader, Supervisor, Contact Center Manager, Project Manager, Consultant, Business Analyst, or similar).
Strong communication, presentation, and negotiation skills.
Understanding of Customer Experience principles and Contact Center performance metrics.
Ability to analyze customer needs and develop long-term account strategies.
Experience collaborating with cross-functional teams in a technology-driven environment.
Commercial mindset with the ability to identify business development opportunities.
Fluency in Polish and professional communication skills in English.

04 Benefity

Pakiet medyczny

Pakiet sportowy

Budżet szkoleniowy

05 O firmie

dotLinkers

10-20 · Warszawa

We are an established IT Recruitment Agency. We recruit the best IT specialists for the best IT companies – as simple as that! If you would like to be called using words as « recent », « disruptive », « breakthrough », « the only one », « making the change », « unique », etc. we definitely are the IT Recruitment Agency that should work for you.

Zobacz ogłoszenia Profil firmy Strona www