01 Zakres zadań
Position Objective:
- Executes account operations from onboarding to maintenance, ensuring accuracy, timeliness, and compliance.
Responsibilities:
- Work 14:00-22:00 Polish time, hybrid: 3 days in Kraków office, 2 days remote.
- Manage end-to-end account updates, including setup, provisioning, rebooks, and add-on orders.
- Ensure all client account activities meet accuracy, compliance, and service standards.
- Maintain precise records across systems such as Salesforce and internal databases.
- Validate Work Orders and account details to prevent downstream issues.
- Coordinate with Implementation, Finance, and Product teams to resolve account discrepancies.
- Support quality control by reviewing records and identifying data anomalies.
- Recommend process enhancements to improve workflow speed or data integrity.
- Uphold departmental SOPs, SLAs, and compliance standards.
- Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
- Review and verify outcomes before submission to maintain consistency and high-quality standards.
- Identify and address process gaps or errors to drive continuous improvement and operational excellence.
