01 Zakres zadań

Design and implement end-to-end delivery processes (from intake to release) across multiple teams
Define and drive KPI-based delivery frameworks (e.g. lead time, cycle time, SLA adherence)
Analyze current ways of working and identify gaps, inefficiencies, and inconsistencies
Translate business reporting needs into practical processes and tooling setup
Collaborate with Product, Technology, and Business teams to ensure aligned delivery practices
Support and guide Jira configuration (structure, workflows, reporting fields, CAPEX/OPEX tracking)
Ensure data quality and consistency at the source to enable reliable reporting
Lead or support tooling standardization and migration initiatives (e.g. Azure DevOps to Jira)
Define and implement governance models for prioritization, budgeting, and delivery tracking
Drive change management and adoption of new processes across teams
Communicate effectively with stakeholders and ensure transparency of delivery performance

02 Wymagania

8 must-have · 1 nice-to-have · 1 język

Must-have

ITIL

Zaawansowany

Confluence

Zaawansowany

Jira

Zaawansowany

Transformations

Zaawansowany

Zarządzanie interesariuszami

Zaawansowany

Process design

Zaawansowany

Change Management

Zaawansowany

Agile delivery

Zaawansowany

Nice-to-have

Azure DevOps

Mile widziane

Wymagane języki

Angielski

Zaawansowany

03 Profil kandydata

Proven experience as a Delivery Manager / Agile Delivery Lead / Transformation Lead
Strong analytical mindset with the ability to design processes starting from business KPIs
Experience in process discovery, assessment, and optimization
Practical knowledge of Jira setup and reporting structures
Experience in defining and implementing delivery metrics and reporting models
Background in data-driven delivery environments and governance frameworks
Experience with tooling migrations and standardization across teams
Strong stakeholder management and communication skills
Experience in change management and driving adoption across teams

04 O firmie

CYCLAD

200+ · Warszawa

In the vibrant sphere of international consulting, Cyclad distinguishes itself with deep specialization in the IT/ICT sectors. Our commitment to excellence propels us to deliver a broad array of outsourcing services, spanning HR and IT domains.

Catering to diverse industries such as Banking, Aviation, Travel, Cybersecurity, and BPO, Cyclad's offerings are as varied as the clients we serve. This diversity not only demonstrates our versatility but also our capability to tailor solutions to the unique challenges and opportunities within each sector.

Central to Cyclad’s philosophy is a commitment to delivering services of unmatched quality while nurturing enduring relationships with our clients and our team. We believe that the foundation of our success lies in a blend of innovative technologies and the profound value we place on human connections and dedication.

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