01 Zakres zadań

Responsible for customer interaction, documentation issuance, review and system setups
Focus on timely and accurate delivery of all account opening functions, as well as delivering excellent customer service and resolution of customer issues
Perform day to day management of account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners
Accountable for various types of project management in the account services space and for managing cross-functional relationships with all teams
Understand client requirements and ensure adequate support to new customer requirements and initiatives
Monitor customer satisfaction and service levels and drive process changes; provide innovative solutions to clients, ensure a strong and robust processing environment with effective controls
Establish risk management practices and maintain a culture of risk and controls within the team through various processes and checkpoints; identify means to reduce transaction defects (internal and external)

02 Wymagania

3 must-have · 3 nice-to-have · 1 język

Must-have

Documentation review

Podstawowy

Account maintenance

Podstawowy

Investigative and analytical skills

Podstawowy

Nice-to-have

Cash products experience

Mile widziane

Project management skills

Mile widziane

Financial cost management skills

Mile widziane

Wymagane języki

Angielski

Ekspert

03 Profil kandydata

5-8 years of experience in documentation review, account maintenance, additionally cash products experience will be an asset
Bachelor’s/University degree or equivalent experience
Proficient knowledge of English (written and spoken); additionally proficient knowledge of any other European language is a strong plus (written and spoken)
Excellent interpersonal and communication skills, a high level of diligence, motivation, and organizational skills
Project management skills, including financial cost management skills, will be an advantage
Advanced execution skills in a prioritization mode combined with capability to achieve business objectives without compromising on controls and risk parameters
Strong investigative and analytical skills with a high level of attention to detail
Able to partner with businesses and other support functions at senior levels in setting strategy and priorities, to thrive under pressure and convert risk into opportunity

04 Benefity

Pakiet medyczny

Ubezpieczenie

Pakiet sportowy

05 O firmie

Citigroup

1000+ · Warszawa

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