01 Zakres zadań
- Support at minimum Standard and Medium intensity client base on all account opening and account maintenance needs
- Support the pre-implementation process, attend kick off meetings, assist in deal structuring
- Perform a complete review and due diligence of the documentation ensuring all Citi, Constitutive documents provided are in order as per the country of account opening and in line with all legal and regulatory requirements.
- Review and execute all account maintenance requests as received from clients
- Attend regular conference calls with customers to provide updates on the account opening status guidance for the completion of documentation as required
- Liaison with the Clients Sales Management / Relationship community across EMEA as well as other regional hubs
- Updating of documentation and processing status in the inventory database as per clearly defined processes
- Provide information and provide solutions to customers as the first / dedicated point of contact
- Ensuring that all queries are responded to within SLA timeframes
- Building relationships around the EMEA branch network, initiating changes as deemed appropriate to improve cycle times / improve the client experience
- Drive consistently high levels of client satisfaction
