Atlassian Developer

• Designing, developing, and maintaining scalable Atlassian solutions across Jira Service Management, Jira Software, Confluence, and Assets.  
• Acting as the Atlassian platform architect, ensuring best practices for performance, security, scalability, and maintainability.  
• Leading platform architecture decisions, documenting standards, patterns, and guardrails.  
• Building and optimizing workflows, automations, SLAs, request types, forms, queues, and ITSM processes.  
• Implementing and supporting integrations with third-party systems (e.g., identity providers, asset, monitoring, and HR systems).  
• Leveraging AI-driven capabilities (including Rovo Agents) to enhance automation, insights, and decision-making.  
• Using scripting and APIs (Forge, REST, Groovy/ScriptRunner) to improve efficiency and reduce manual effort.  
• Translating business needs into intuitive, user-centered technical solutions in close partnership with stakeholders.  
• Architecting and improving Jira Service Management capabilities (incident, request, problem, change, CMDB, assets).  
• Improving service ownership, visibility, reporting, and dashboards.  
• Acting as the primary Atlassian SME and escalation point for complex platform issues.  

Must-haves: 

• Experience as an Atlassian developer (or Java Developer with knowledge of Atlassian) for 4+ years. 
• Experience administering and developing within the Atlassian ecosystem. 
• Experience with hands-on work in Jira Service Management (requests, SLAs, automation, Assets). 
• Experience designing and implementing complex workflows, automations, and integrations. 
• Experience working in regulated or compliance-driven environments. 
• Experience gathering requirements and translating them into scalable technical solutions. 
• Expertise in Jira Service Management, Jira Software, Confluence, and Assets. 
• Strong architectural thinking and the ability to design scalable, maintainable solutions. 
• Strong understanding of service management principles and workflow design. 
• Ability to balance hands-on delivery with strategic planning. 
• Proven ownership, follow-through, and accountability. 

Nice-to-haves: 

• Experience acting as a platform SME or technical lead. 
• Knowledge in leveraging AI features within Atlassian, including building AI Rovo Agents and implementing intelligent automations. 
• Experience with Atlassian Forge, REST APIs, or ScriptRunner. 
• Experience architecting enterprise service management solutions. 
• Experience leading or influencing platform strategy and governance.