01 Zakres zadań
Project:
- Develop and continuously improve the Self Service Portal ecosystem for end users in a Scandinavian banking environment.
- Design, develop and optimise requestable services and automated workflows while supporting digital experience and operational stability.
Responsibilities:
- Own the service architecture, workflows and integrations across the Self Service Portal.
- Analyse, design, develop and maintain requestable and automated services.
- Translate and challenge business requirements into technical solutions.
- Design questionnaires, approval flows, workflows and integrations.
- Assess the impact of changes, troubleshoot complex issues and perform root cause analysis.
- Collaborate with stakeholders, service owners and platform teams.
- Maintain technical documentation and operational procedures.
- Support testing and deployments, and drive standardisation, automation and service catalogue optimisation.
