Sales Service with German

• Systematic management and maintenance of the defined customer base
• Checking enquiries for technical feasibility
• Preparing, submitting and following up on quotations
• Checking incoming orders for technical feasibility, prices and deadlines
• SAP-supported order entry for the production plants, checking order confirmations
• Preparing and optimizing delivery schedules for deliveries via the service centers, as well as order entry in the service program (Sidonie)
• Continuously reconciling customer requirements with finished quantities and making any necessary corrections
• Managing and monitoring master tape and customer stocks
• Timely order tracking through to and including invoicing
• Close liaison with the production plants in France and Belgium, as well as the service centers in Luxembourg, Sersheim and Haan
• Applying for and monitoring credit limits, as well as ensuring payments are received on time and in full
• Resolving discrepancies regarding prices and discounts
• Handling customer complaints
• Preparation of costing, visit and meeting documents, as well as statistics
• Preparation of forecasts
• Management and maintenance of customer files
• Completion of all administrative tasks relating to the role in German and English; knowledge of French is an advantage

Key requirements:

• At least a completed commercial apprenticeship and at least 3 years' sales experience
• In-depth knowledge of international trade (INCOTERMS, payment terms, export duties, etc.)
• Proficiency in using the Microsoft Office suite and ERP systems (particularly SAP)
• Very good command of English and German in a professional context
• Strong customer and service focus, as well as excellent negotiation skills
• Ability to work well in a team, adaptability, reliability and the ability to work independently
• Excellent communication skills

Nice to have:

• Knowledge of the industry would be an advantage
• Knowledge of French is a plus