Billing Specialist

• Responsible for timely and accurate customer invoicing in line with Kyriba's service standards.
• Maintain the structural integrity of new and existing client records in NetSuite, managing customer-related changes such as bank-to-sub associations, bill-to/ship-to details, tax/VAT, POs, partner set-up, and parent-child relationships.
• Process and approve sales orders in adherence to company guidelines and validate indexing calculations.
• Complete invoicing and reconciliations relating to invoicing.
• Research and resolve invoicing questions and disputes to completion, including customer and account reconciliations, partnering with cross-functional teams and external customers.
• Communicate, interact, and collaborate with other functions (Sales, business areas, Credit, cross-functional teams) to expedite resolution of requests and escalations.
• Meet or exceed monthly/quarterly performance objectives related to process service levels, accuracy rate, first-time issue resolution, transaction volume, and attendance.
• Partner with the Collections Team and other cross-functional teams to identify billing issues and drive resolutions.
• Assist with ongoing process improvement initiatives.

Key requirements:

• Minimum Associates Degree
• Excellent written and verbal communication skills in English
• High volume data entry experience with excellent attention to detail
• Ability to communicate clearly and effectively in a cross-functional team environment
• Above average analytical skills, comprehension, and problem-solving skills
• Proficiency in Microsoft Office or Google software suite; intermediate level Microsoft Excel skills required
• Ability to work under pressure and meet deadlines while maintaining a positive attitude
• Ability to work independently and carry out assignments
• Ability to balance multiple priorities

Nice to have:

• Salesforce experience