IT Service Analyst

• Maintain and update asset and configuration data within CMDB (Helix / ServiceNow)
• Identify and establish ownership of internet-facing assets across the organization
• Collaborate with application, network, and infrastructure teams (e.g. DNS, certificates)
• Support Cyber Security in vulnerability management by ensuring accurate asset mapping and ownership
• Ensure accuracy, completeness, and timeliness of asset data in line with compliance and audit requirements
• Facilitate communication between technical and non-technical stakeholders
• Support remediation processes by enabling coordination between multiple teams
• Contribute to improving governance, processes, and data quality standards

Key requirements:

• 3–5 years of experience in IT Asset Management, Configuration Management, or CMDB-related roles
• Hands-on experience with CMDB tools (Helix, ServiceNow or similar)
• Basic understanding of cyber security concepts (vulnerability management, security scanning, application/network security)
• General knowledge of IT infrastructure (DNS, PKI/certificates, networking concepts, load balancing)
• Experience working in environments with audit, compliance, or governance requirements
• Strong communication and stakeholder management skills
• Structured and detail-oriented mindset
• Ability to translate technical topics for a broader audience

Nice to have:

• Power Automate / Power Apps