Operations Manager - Process & Automation

We’re looking for an experienced Operations & Automation Manager to help us design, implement, and automate the operational backbone of a growing tech company.

This role is for someone who not only maps and improves processes, but can also build them hands-on using automation tools. You’ll bring clarity to how we work, define ownership and decision-making using frameworks like RACI and DACI, and turn operational concepts into scalable, working systems.

• Proven experience in an Operations Manager / Business Operations / Operational Excellence role.
• Strong hands-on experience with process automation tools (e.g. Make, Zapier, n8n or similar).
• Ability to go beyond mapping processes - you can build, test, and iterate on them yourself.
• Practical knowledge of responsibility and decision-making frameworks such as RACI and DACI.
• Experience working with data, dashboards, or analytics to monitor operational performance.
• Strong systems thinking: you understand how people, processes, and tools interact.
• Excellent communication skills - able to turn complex processes into clear, actionable guidance.
• High ownership mindset, comfortable driving change and ensuring accountability.
• Experience in a fast-growing or scaling organization is a strong plus.
• Comfortable working in a bilingual environment (Polish B2+, English B2+).