01 Zakres zadań

Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
Collaborate with colleagues to enhance the overall customer experience.
Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.
Exhibit warmth and enthusiasm in every customer interaction
Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.

02 Wymagania

1 must-have · 2 języki

Must-have

Customer support

Zaawansowany

Wymagane języki

Angielski

Zaawansowany

Francuski

Ekspert

03 Profil kandydata

1+ years of experience in a call center or customer service role, preferably in the automotive industry.
Strong communication skills, with a minimum C1 level in French.
Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
The ability to stay composed, tactful, and solution-focused when interacting with customers.
Strong attention to detail and organizational skills.
Excellent problem-solving skills and a creative, solution-oriented mindset.

04 Benefity

Pakiet medyczny

Ubezpieczenie

Budżet szkoleniowy

Szkolenia wewnętrzne

Płatny urlop (B2B)

Płatne chorobowe (B2B)

05 O firmie

Concentrix

10000+ · Katowice

W Concentrix pomagamy inaczej spojrzeć na wyzwania Customer Experience, aby tworzyć innowacyjne rozwiązania, które zapewniają wyjątkowe doświadczenia i zwiększają wydajność.

Zobacz ogłoszenia Strona www