Website Support Assistant

Key responsibilities:

• WordPress updates, backups and maintenance 
• WordPress troubleshooting and bug fixing 
• Triage new WordPress maintenance requests, ensuring projects are properly allocated, deadlines are met, and clients are happy with the outcome
• Track and enforce service-level agreements to ensure timely resolution of website projects and tickets
• Quantity control and testing to ensure deliverables meet a high technical and creative standard
• Complete audits on the sites we manage to ensure standards are being met 
• Work within WordPress CMS to update content, import data, add imagery etc
• Assist in collating product data for Ecommerce websites, including technical data and imagery 
• Optimising website performance and speed
• Assisting the team with various admin duties

This role would be suitable for anyone with a background in WordPress maintenance and development. You’ll work with the full team, including designers, developers, and marketers. 

We are based in Leicester, but the role is fully remote.

We are looking for people based in Poland with a high level of English (B2 at least), for part-time or full-time; availability at weekends would be a big plus.

Required skills and qualities

• Strong understanding of WordPress core, themes, and plugins (including WooCommerce)
• Proficient in HTML, CSS, SASS, JavaScript, jQuery and PHP.
• Experience with Advanced Custom Fields Pro (ACF Pro) and custom post types.
• Experience with front-end frameworks (e.g., Bootstrap)
• Knowledge of cross browser testing, responsive design principles and mobile-first development.
• Familiarity with version control systems (e.g., Git).
• Knowledge with server management - DNS settings, hosting, c-panel 
• Experience working with bespoke or third party APIs
• SEO best practices