Data Analyst

• Client: international bank
• Recruitment process: one on-line meeting with the hiring managers, followed by a phone screen with our recruiter
• Hybrid work: 6 days per month from the office in Cracow

We are looking for a Data Analyst who can turn complex operational and user experience data into practical insights that improve internal technology services. In this role, you will work closely with cross-functional teams to understand how users interact with IT services, identify friction points, and build clear visibility around service performance. This is a strong opportunity for someone who enjoys combining analytics, dashboard creation and process automation to influence how digital services evolve.

What will you do

• Identify, gather and integrate data from multiple sources including IT systems, service desks, monitoring tools and customer experience platforms
• Define and maintain key metrics for tracking customer IT journeys and service performance
• Analyse user behaviour across IT services to identify trends, pain points and optimization opportunities
• Translate data into clear, actionable recommendations for operational and strategic improvements
• Design and maintain dashboards that clearly communicate performance and experience metrics
• Present insights in a clear and accessible way

Skills:

• Experience of data visualization tools and dashboard design
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Experience of working with tools like: ServiceNow, Jira, GCP Looker Studio, SQL, Splunk
• An automation focused mindset ideally with Python proficiency
• Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders
• Knowledge of Agile methodologies and project management frameworks
• Familiarity with emerging technologies and industry trends

• Prestigious position at one of the world's largest banks
• Growth and development opportunities with the possibility to move between projects
• Hybrid work (6 days per month from the office in Cracow)
• Private healthcare coverage and multisport card