Service Delivery Manager

13000-15600 PLN miesięcznie (Umowa o pracę)

Andersen Lab

Czym będziesz się zajmować?

  • Collaborating with the sales team to secure managed services contracts. 
  • Overseeing the onboarding process for new customers, including setting up the team, processes, and governance structures. 
  • Leading and managing the service team, ensuring high performance and efficiency. 
  • Taking charge of service quality and delivery, ensuring compliance with agreed service levels. 
  • Maintaining and upholding Service Level Agreements (SLAs), ensuring they consistently meet or exceed expectations. 
  • Taking full ownership of your service portfolio, including managing budgets and controlling costs. 

Kogo poszukujemy?

Must-haves: 
  • Experience in similar roles (e.g., ITSM Manager, Support Manager, Service Manager, Operations Manager/Partner) for 3+ years. 
  • Strong understanding and application of ITIL best practices. 
  • Proven experience in supporting services or projects. 
  • Familiarity with project management principles. 
  • Experience in leading teams and managing people within a matrix organizational structure. 
  • Excellent communication skills, with proven experience in customer-facing roles. 
Nice-to-have: 
  • Knowledge of PMBOK. 
  • Knowledge of German/Spanish/French.

Czego wymagamy?

Znajomości:
Języki:
  • Angielski

Jakie warunki i benefity otrzymasz?

  • 13000-15600 PLN miesięcznie (Umowa o pracę)
  • Umowa o pracę - Elastyczne godziny pracy (100%)
  • Praca zdalna: Dowolnie
  • Budżet szkoleniowy, Szkolenia wewnętrzne, Klasy językowe
  • Ubezpieczenie, Pakiet sportowy
  • Kawa / Herbata, Zimne napoje, Obiady

Gdzie będziesz pracował?

Rondo Daszyńskiego 1, Warszawa lub zdalnie

Kim jesteśmy?

Andersen – your global software development partner Andersen is a global software development company with over 18 years of experience supporting businesses worldwide in their digital transformation. Headquartered in Poland, we operate development centers across Germany, the USA, the UK, Lithuania, Hungary, Kazakhstan, Georgia, Azerbaijan, Cyprus, and the UAE, enabling us to deliver high-impact solutions close to our customers. We offer end-to-end IT services — from custom software development, API integration, and system architecture to legacy modernization and long-term support. With deep technical expertise and a focus on business value, we build tailored, scalable, and secure digital products. Harnessing the power of AI, Machine Learning, Data Science, Big Data, and Visual Technologies, we create intelligent, future-ready solutions that support digital transformation and solve real-world business problems. Recognized among the world’s Top 1,000 B2B service providers, Andersen has earned the trust of industry leaders. Our portfolio includes long-term partnerships with Siemens, S&P Global, Ryanair, IHS Markit, TUI, Johnson & Johnson, T-Systems, and many more. With a team of 3,700+ highly qualified experts in 16+ global locations, we have successfully delivered over 1,000 projects across industries such as Healthcare, FinTech, Logistic, Automotive, Manufacturing, E-commerce, Multimedia & Entertainment and more. Driven by responsibility, client-focus, and commitment to results, Andersen is your reliable tech partner for building high-ROI, future-proof digital solutions — anywhere in the world.