• Design, develop, and integrate advanced AI/ML solutions focusing on Generative AI (GenAI), large language models (LLMs), and multi-modal interfaces (chat, voice).
• Architect and deliver real-time, customer-facing AI agents for automated support, marketing, and transactional workflows.
• Build and maintain complex multi-model pipelines for inference, fine-tuning, chunking, and embedding-based retrieval (RAG) systems.
• Deploy, monitor, and optimize AI models in production using Kubernetes and Azure native services.
• Integrate GenAI agents with company APIs, backend services, and partner systems through MCP for dynamic tool use and data enrichment.
• Collaborate with DevOps engineers to implement scalable CI/CD pipelines, infrastructure-as-code, and secure automation of AI workloads.
• Evaluate and integrate open-source and commercial LLMs, embedding methods, and vector databases.
• Optimize prompt engineering and use orchestration tools (e.g., LangChain, MCP) for complex task execution.
• Develop robust model evaluation frameworks, A/B testing, and experiment tracking for iterative model improvement.
• Design privacy-centric AI workflows compliant with GDPR, including PII scrubbing and user consent management.
• Guide STT, TTS, and NLU/NLG integration into unified voice/chat solutions.

AI Developer (m/f/d) for Customer Care Platform

• Contribute to the next generation of AI-driven customer engagement by implementing advanced GenAI solutions for enterprise platforms.

Project Technologies

• Azure, LLM, Python

• Degree in Computer Science, Data Science, Artificial Intelligence, or a related field, or equivalent experience.
• Several years of AI and Machine Learning development, ideally within Customer Care domains.
• Strong proficiency in Python and NLP frameworks.
• Hands-on expertise with Azure AI services (e.g., Azure Machine Learning, Cognitive Services, Bot Services).
• Deep understanding of Azure cloud architectures and microservices.
• Proven experience with CI/CD pipelines and MLOps practices.
• Strong analytical mindset and advanced problem-solving skills.

• English: B2 or higher
• German: Advantageous