The role is part of a global Technology Infrastructure and Datacentre Operations function, providing critical L1 telecoms support for enterprise IT services.

The team operates within a Global Network Operations Center (NOC), ensuring high availability, rapid incident resolution, and continuous improvement of telecoms and data centre infrastructure across multiple regions.

• Provide first-line (L1) support for global telecoms incidents and contribute to timely resolution.
• Monitor telecoms and data centre infrastructure and proactively identify service issues
• Raise and manage vendor tickets and coordinate recovery actions without impacting service availability
• Work closely with Incident Managers and technical teams during datacentre and infrastructure incidents
• Support recovery of IT systems in line with agreed SLAs and incident management processes
• Collaborate with global teams and service providers in a diverse, multi-region environment.
• Participate in shift-based support, including weekends, under a follow-the-sun model.
• Contribute to reducing infrastructure outages and preventing recurring incidents.
• Ensure global standards are followed and consistently applied
• Work with service providers to ensure contractual obligations are met and drive continuous improvement

• Kraków (Hybrid - 2 days office / 3 days remote) and operates on a follow-the-sun support model

• 3 - 5 years of experience in L1 IT / Telecoms / Infrastructure support
• Good understanding of data network topologies and networking protocols
• Experience working in an NOC or 24/7 operational support environment
• Familiarity with ITIL and/or Agile frameworks
• Ability to work effectively in a global, distributed team
• Strong incident management and troubleshooting mindset
• Willingness to work shifts and weekends
• Fluent English and Polish

• Experience supporting datacentre infrastructure
• Previous exposure to working with external vendors and service providers
• Experience contributing to process improvement initiatives
• Knowledge of telecoms monitoring and incident management tools
• Strong motivation to learn new telecoms technologies and support tools