IT Service Manager

21000-23100 PLN miesięcznie (B2B)

HRO Digital/Verita HR

Czym będziesz się zajmować?

One of the world’s largest holdings is looking for IT Service Manager for Cracow's team!

This role will be part of a small Service Governance team responsible for key Service Management responsibilities within the Platform. This includes the review of submitted changes, post incident review follow up for any service outage or impacting change activity, ITSO delegate support for all owned services. Additional tasks cover governance and reporting of cyclic and vulnerability patching, providing MI reporting on our performance against patching, incident, change standards, service availability and problem resolution targets.

What will you do?
  • Provide ITSO delegate support for around 60 services to ensure all mandatory exercises are completed before due dates – this includes DR, backup and recovery tests, ICE compliance, Operational and Infrastructure reviews.
  • Problem management – tracking problem records assigned to the PODs and ensure they are managed within timescales.
  • Change Management - review all medium and high impact change activity against change standards. Share responsibility with the team in running a weekly ICR. Being confident to challenge change activity which does not follow standards.
  • Post incident reviews.
  • Producing MI and Reporting.

Kogo poszukujemy?

  • Experience within a service management role and its’ associated disciplines.
  • Ability to collaborate and communicate effectively and confidently with stakeholders.
  • Ability to work independently and with minimal supervision.
  • Relationship management skills to be able to develop and build rapport across a diverse IT and business community.
  • Experience of working with global team across geographies and culture.
The offer:
  • Prestigious position at one of the world's largest banks
  • Competitive salary with a B2B contract
  • Hybrid work (1 day per week from the office in Cracow) and flexible working hours
  • Working with cutting-edge IT technologies
  • Personal growth and development opportunities within the organization
  • Private healthcare coverage and multisport card
  • Referral program and company events
  • Convenient parking, relaxation and game rooms, bicycle racks and showers for cyclists

Our recruitment process comprises of one meeting with hiring managers, followed by an initial phone screening with our recruiter.

Czego wymagamy?


Mile widziane:


  • Angielski

Jakie warunki i benefity otrzymasz?

  • 1000-1100 PLN dziennie (B2B)
  • B2B - Elastyczne godziny pracy (100%)
  • Praca zdalna: Możliwa częściowo
  • Pakiet medyczny, Pakiet sportowy
  • Kawa / Herbata, Zimne napoje
  • Parking, Parking rowerowy, Pokój relaksu

Gdzie będziesz pracował?

Centrum, Kraków lub hybrydowo

Kim jesteśmy?

Work for the largest bank in Europe, which operates in more than 65 countries around the world giving us access to over 90% of all world trade flows. Don’t hesitate to apply, create future of banking with us! Who we are? HRO Digital is an international company providing recruitment support within #Fintech, #Finance and #Banking market in EMEA. We connect the most innovative organizations with the best people in the market. We conduct systematic market research, which allows our Digital Teams to be a step ahead of the competition.