• Proactive monitoring of all our systems and services.
• Participation in incident response 24/7 on-call rotation.
• Documentation of incident postmortems.
• Efficient and timely incident communication, including external communication.
• Implementation of preventive measures identified in previous incidents, including occasional contributions to our services.
• Promote a culture of transparency and collaboration with development and infrastructure teams to raise awareness and address known reliability, availability and performance bottlenecks.
• Communication with external service providers.
• Definition, proactive collaboration with other teams and execution of a wide range of projects aimed at improving the development and operational experience of our systems and services.
• Definition, proactive collaboration with other teams and execution of a wide range of projects aimed at improving the performance and reliability of our systems and services.

We are looking for a Site Reliability Engineer with a strong technical background in Software Engineering to help us bootstrap our brand new Engineering Support team. In this role, you will participate in the 24/7 on-call rotation to help us troubleshoot any live incidents we may face, while also directly contributing to a few key projects aimed at improving the development and operational experience, scalability and reliability of our product.