Customer Service Agent

SpotOn

6600-9800 PLN miesięcznie (Umowa o pracę)

Czym będziesz się zajmować?

  • Serve as the first point of contact for clients, delivering high-quality support across both software and hardware environments.
  • Primary phone-based customer support - handle inbound calls, resolve issues in real time, and deliver a high-quality client experience.
  • Troubleshoot and resolve common technical issues related to POS systems, payment devices, and peripherals.
  • Guide clients through basic setup, updates, and everyday use of the platform.
  • Accurately log all interactions and actions in CRM/ticketing systems.
  • Escalate complex cases to Tier 2 with clear documentation and context.
  • Identify recurring issues and share insights to improve processes, product, and knowledge base.
  • Collaborate with internal teams (Support, QA, Training) to continuously improve service quality.

Kogo poszukujemy?

Key requirements:
  • Availability for night shift (22:00 PM to 6:00 AM PL time)
  • Hybrid work model: 3 days per week in the Kraków office / 2 days remote (after probation)
  • Willingness to work weekends and public holidays
  • 1–3 years of professional experience in customer success, call center, or related roles
  • Fluent Polish and strong English communication skills
  • Foundational troubleshooting and analytical skills for software and hardware environments
  • Basic understanding of system connectivity and networking fundamentals (Wi-Fi, IP configuration, Bluetooth pairing)
  • Customer-focused mindset
  • Detail-oriented and organized
  • Adaptable to new technologies
Nice to have:
  • Fluency in Spanish

Czego wymagamy?

Znajomości:

Mile widziane:

Języki:

  • Angielski
  • Polski
  • Hiszpański (mile widziane)

Jakie warunki i benefity otrzymasz?

  • 6600-9800 PLN miesięcznie (Umowa o pracę)
  • Umowa o pracę - Stałe godziny pracy (100%)
  • Praca zdalna: Hybrydowo
  • Pakiet medyczny
  • Zimne napoje
  • Pokój relaksu
  • Pakiet relokacyjny

Gdzie będziesz pracował?

al. 29 Listopada 20, Kraków lub hybrydowo

Kim jesteśmy? – SpotOn

SpotOn helps restaurants grow profits, streamline operations, and own their customer experience. Backed by deep industry expertise, we combine powerful tech with hands-on partnership to help operators succeed in a changing industry.

Strona firmy: SpotOn