Customer Service Specialist with Dutch

We are looking for a Dutch-speaking Customer Service Specialist to provide professional support to customers and help ensure a smooth customer experience. The role requires strong communication skills, a customer-focused approach, and the ability to handle various inquiries in a fast-paced environment.

What you will do:

• Handling customer inquiries via phone, email, and chat in Dutch and English

• Providing accurate information about products, services, and company policies

• Resolving customer issues and complaints in a timely and professional manner

• Investigating and following up on customer cases to ensure successful resolution

• Updating customer records and maintaining accurate documentation in internal systems

• Collaborating with internal teams to address more complex customer requests

• Identifying recurring customer issues and sharing feedback with relevant stakeholders

• Ensuring a high level of customer satisfaction and service quality

• Fluency in Dutch (C1) and good command of English (B2 or higher)

• Minimum 1 year of experience in Customer Service, Customer Support, or a similar client-facing role

• Strong communication and relationship-building skills

• Ability to multitask and prioritize workload effectively

• Problem-solving mindset with attention to detail

• Experience working with CRM systems and customer support tools

• Good working knowledge of MS Office, particularly Excel and Outlook

• Ability to work independently while remaining a collaborative team member

• Customer-oriented attitude and willingness to take ownership of customer cases