Cloud Operations Manager

Join a globally distributed Cloud Operations team responsible for building and operating cloud foundations across GCP, AWS, and Microsoft Azure. The team enables enterprise applications to consume cloud services in a secure, resilient, scalable, and efficient way.

As Cloud Operations Manager, you will lead a multi-skilled DevOps engineering team and be responsible for operational processes, standards, service quality, risk management, and continuous improvement.

• Lead and manage a globally distributed team of DevOps engineers, including hiring, objectives, performance reviews, and development
• Define and improve the scope and standards of Cloud Operations support
• Own KPIs, SLAs, management reporting, and escalations
• Ensure cloud platforms meet security, risk, architecture, operational, and BCP requirements
• Drive automation and continuous improvement to increase operational efficiency
• Work closely with Cloud Product Management, Service Management, Security, Risk, and Technical Architecture teams
• Represent Cloud Operations in discussions with internal IT teams and major cloud providers
• Support requirements gathering and establish feedback loops between customers and Operations teams
• Maintain engineering documentation, knowledge bases, and key technical decisions

• Experience as an Operations Manager / Technical Operations Manager in an enterprise environment
• Experience managing teams of 10+ people
• Strong knowledge of at least one major cloud platform: AWS, GCP, and/or Azure
• Understanding of cloud infrastructure including compute, containers, storage, IAM, networking, and container orchestration
• Experience with CI/CD and continuous testing
• Understanding of IAM, RBAC, operating systems, networking, and container technologies
• Experience working with IT Audit, Security, Risk, and compliance
• Strong knowledge of enterprise risk management and Non-Functional Requirements (NFRs)
• Experience working in global, cross-functional teams and managing multiple stakeholders
• Strong people management, communication, presentation, and problem-solving skills
• Experience with process design and continuous improvement
• Experience with management reporting, including qualitative and quantitative metrics
• Experience with budget planning and management
• Fluent English and Polish

• Professional-level certifications in AWS, Azure, and/or GCP
• Experience in a highly regulated industry, particularly Financial Services
• Experience working with multiple support groups and complex enterprise service environments