Senior Digital Product Manager
HSBC Service Delivery Polska
18400-27500 PLN miesięcznie (Umowa o pracę)
Czym będziesz się zajmować?
Product context:- Join HSBC's Digital Authentication and Identification Value Stream, supporting authentication and verification journeys used by millions of customers across markets.
- DIVA is a global platform verifying passports, driving licences and national IDs through document authenticity and selfie-based anti-impersonation checks; its roadmap covers data-driven optimisation, new features, resilience and expansion.
- Own DIVA's product vision, multi-year strategy and roadmap.
- Convert stakeholder opportunities into prioritised business cases, epics and features with measurable value, acceptance criteria and milestones.
- Optimise end-to-end journeys using funnel analytics, error codes and customer feedback to improve completion and pass rates.
- Lead agile squads across engineering, UX, data and QA; manage cross-platform and market dependencies and release readiness.
- Partner with Risk, Compliance and Legal on controls-by-design, governance reporting, incidents and measurable outcomes.
Kogo poszukujemy?
- Experience as a Digital Product Manager or Product Owner delivering customer-facing products at scale.
- Strong knowledge of digital identity verification, authentication, or fraud and risk controls in financial services or another regulated industry.
- Data-driven product decision-making using funnel, conversion and operational metrics.
- Experience leading cross-functional teams and navigating complex stakeholders and governance.
- Strong written communication and ability to produce product requirements, decision papers and governance updates.
- Understanding of secure, compliant delivery, including privacy, security and regulatory expectations.
- Experience delivering across multiple markets while balancing localisation and regulatory variation.
- Ability to improve pass rates, reduce fraud, increase resilience and enhance customer experience through disciplined product management.
Czego wymagamy?
Znajomości:
- Product management
- Weryfikacja tożsamości cyfrowej
- Analiza danych
- Tworzenie roadmapy
- Zarządzanie interesariuszami
- Agile
- Analiza wymagań
- Risk management
- Security
Mile widziane:
Języki:
- Polski
- Angielski
Jakie warunki i benefity otrzymasz?
- 18358-27541 PLN miesięcznie (Umowa o pracę)
- Umowa o pracę - Elastyczne godziny pracy (100%)
- Praca zdalna: Hybrydowo
- Budżet szkoleniowy
- Pakiet medyczny, Ubezpieczenie, Pakiet sportowy
- Parking
Gdzie będziesz pracował?
Kapelanka 42a, Kraków lub hybrydowo
Kim jesteśmy? – HSBC Service Delivery Polska
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.