Customer Solutions Specialist

Certifier

8200-13800 PLN miesięcznie (Umowa o pracę)

Czym będziesz się zajmować?

  • Supporting onboarding and go-live: joining calls with the Customer Success owner, mapping each customer's workflow and driving setup from kickoff to a confident launch
  • Handling the technical setup: SSO, API integrations, bulk data configuration and custom use cases, including creative workarounds for complex and enterprise accounts
  • Keeping implementation on track: tracking open setup tasks, following up with customers proactively and making sure everything is ready before go-live day
  • Supporting strategic and enterprise customers: joining the Sales Team on technical or security-heavy calls and answering integration and setup questions
  • Helping existing customers with technical issues: digging into broken integrations, data mapping issues and configuration problems through to resolution
  • Shaping how we implement: flagging patterns across customers and working with Product and Customer Success to continuously improve the setup process
  • Working closely with Customer Success daily, as well as with Product and Engineering when needed
  • Flexible cooperation format: work from the Kraków office or fully remotely, with an employment contract, subcontractor format or umowa zlecenia

Kogo poszukujemy?

Key requirements:
  • 2-5 years of customer-facing experience in tech or B2B SaaS: implementation, onboarding, customer success, account management or customer support
  • Fluent professional English: comfortable running calls, preparing documentation and writing clear follow-ups with customers
  • Customer-first, solution-oriented mindset: finding a path forward rather than a reason something can't be done
  • Genuine troubleshooting skills: able to dig into a broken integration or a webhook that isn't firing and figure out what's wrong; no coding required, but a technical way of thinking
  • Hands-on experience with integration tools like Zapier, Make, n8n or reading API documentation
  • Experience with CRM or customer success tooling (HubSpot, Intercom or similar)
  • Proactive and hands-on in daily work: following up without being asked and closing the loop before problems escalate
  • Comfortable supporting technical sales conversations and running technical discovery for larger deals
Nice to have:
  • Familiarity with security/compliance concepts (ISO, SOC 2, GDPR, data residency)
  • Polish or Ukrainian language skills (used occasionally for internal communication)

Czego wymagamy?

Znajomości:

Mile widziane:

Języki:

  • Polski
  • Angielski

Jakie warunki i benefity otrzymasz?

  • 8200-13800 PLN miesięcznie (Umowa o pracę)
  • Umowa o pracę - Elastyczne godziny pracy (100%)
  • 8200-13800 PLN miesięcznie (Umowa zlecenie)
  • Umowa zlecenie - Elastyczne godziny pracy (100%)
  • Praca zdalna: Brak
  • Budżet szkoleniowy, Wyjazdy na konferencje
  • Pakiet medyczny, Ubezpieczenie, Pakiet sportowy
  • Płatny "urlop" dla B2B

Gdzie będziesz pracował?

Centrum, Kraków

Kim jesteśmy? – Certifier

We are a digital credential platform providing businesses and education leaders with comprehensive tools to issue, design, and manage digital certificates and verifiable badges.

Core Services

  • Automated digital certificate and badge issuance
  • Design and management of branded credentials
  • Digital credential marketing and distribution tools

Technologies & Approach

  • Process automation for end-to-end credential management workflows
  • Credential-led marketing solutions designed to drive brand exposure and verification

Scale & Footprint

  • Over 1,800 organizations utilizing the platform
  • Over 350 verified customer reviews

Key Clients & Industries

  • Educational institutions and academic leaders
  • Enterprise organizations, training providers, and businesses issuing professional credentials

Strona firmy: Certifier