We are an international organization with over 500 employees across Europe, working together to deliver reliable products and services that support everyday business operations. Our IT department is a small but highly experienced team, spread across several European locations. We are now looking for an IT Helpdesk Operations Coordinator (on-site job from Mielec) to strengthen our support function, streamline helpdesk processes, and ensure smooth IT operations across our offices.

This role is a great opportunity for someone who enjoys problem-solving, coordinating support activities, and working in a collaborative, international environment.

• Deliver 1st line IT support through direct interaction with users
• Manage and coordinate the helpdesk ticketing system, keeping it efficient and up to date
• Conduct user onboarding and IT-related training
• Actively collaborate with the IT department and cross-functional teams

• Provide some 2nd line support and escalate issues when needed
• Investigate recurring incidents and suggest improvements
• Contribute to IT process optimization and documentation

• Windows 11 configuration and troubleshooting
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Basic networking knowledge

• PowerApps
• Active Directory (AD)
• Experience with ticket systems (ClickUp)
• Knowledge of tools such as e-mail signature solutions, asset management, and patching tools

• 3–5 years of experience in user and application support
• Fluency in English (experience with English-speaking users is a plus)
• Structured, organized working style
• Relevant IT education, training, or certifications

• Employment contract
• On-site job from Mielec
• Opportunity to be part of a smaller, experienced IT team across Europe
• A flexible role that grows with your skills and interests
• Chance to shape helpdesk operations and user experience
• Occasional international travel for team collaboration