Digital Market Activation Manager
HSBC Service Delivery Polska
15100-20000 PLN miesięcznie (Umowa o pracę)
Czym będziesz się zajmować?
Responsibilities:- Partner with product owners, value streams, regional IT and local digital teams to embed digital change.
- Manage business readiness for releases, including impact assessment, communications, training, migration and implementation.
- Provide digital change consultancy and support ongoing feature enablement in assigned markets.
- Establish governance and coordinate with risk stewards and local regulatory teams.
- Oversee go-to-market planning, minimise disruption and report progress to stakeholders.
- Coordinate local training for contact centre and network teams.
- Manage staff and customer pilots for new digital features.
- Track and report feature performance, benefits and handover.
- Recognition bonuses, Multisport, private medical care and life insurance.
- Home office setup reimbursement up to 800 PLN, cafeteria platform and employee assistance programme.
- Additional PPK contributions, social fund, nursery discounts and financial support for training and education.
- Corporate events, CSR initiatives, flexible working hours and free parking.
Kogo poszukujemy?
- Experience supporting market or regional business readiness for digital change.
- Negotiation and relationship management skills across internal and external stakeholders with conflicting priorities.
- Analytical, planning and governance skills to manage risks, issues and delivery.
- Expertise in digital channels, including technical, marketplace and customer considerations.
- Expertise in communications, operational impact assessment, training, migration and implementation planning.
- Clear written and verbal communication of complex or technical issues.
- Pragmatic, data-driven decision-making and understanding of implications and trade-offs.
- Understanding of project methodologies, frameworks and best practices, with experience managing multiple releases across a portfolio.
Czego wymagamy?
Znajomości:
- Change Management
- Planowanie wdrożeń
- Kanały cyfrowe
- Negocjacje
- Zarządzanie interesariuszami
- Risk management
- Ocena wpływu operacyjnego
- Planowanie szkoleń
- Planowanie migracji
- Komunikacja
- Release Management
Mile widziane:
Języki:
- Polski
- Angielski
Jakie warunki i benefity otrzymasz?
- 15108-20000 PLN miesięcznie (Umowa o pracę)
- Umowa o pracę - Elastyczne godziny pracy (100%)
- Praca zdalna: Hybrydowo
- Budżet szkoleniowy
- Pakiet medyczny, Ubezpieczenie, Pakiet sportowy
- Parking
Gdzie będziesz pracował?
Kapelanka 42A, Kraków lub hybrydowo
Kim jesteśmy? – HSBC Service Delivery Polska
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.