Production Support Engineer

Infolet

11800-15100 PLN miesięcznie (B2B)

Czym będziesz się zajmować?

You will
  • Monitor and support critical production applications, responding to incidents and service requests within agreed SLAs
  • Troubleshoot production issues using logs, monitoring dashboards, SQL data and application behaviour
  • Investigate incidents in Unix/Linux environments using standard command-line tools.
  • Coordinate recovery activities with development, engineering and infrastructure teams.
  • Participate in root cause analysis and post-incident reviews
  • Improve monitoring, reduce alert noise and increase operational resilience
  • Create and maintain operational documentation, runbooks and knowledge articles
  • Automate repetitive operational tasks using Bash, PowerShell or Python
  • Develop simple tools and scripts that improve team efficiency
  • Use AI productivity tools such as Copilot or Claude to support automation, documentation and operational analysis
  • Support deployments, patching, disaster recovery exercises and platform maintenance
  • Review operational readiness of changes and identify potential production support risks
  • Communicate service status and recovery progress to relevant stakeholders

Kogo poszukujemy?

Must have
  • Experience in Production Support, Application Support or IT Operations, preferably within financial services
  • Hands-on knowledge of Unix/Linux, including log analysis and application troubleshooting
  • Ability to write and troubleshoot SQL queries
  • Scripting experience with Bash, PowerShell or Python
  • Practical experience supporting and maintaining Kubernetes environments
  • Experience with monitoring and observability tools such as Splunk, AppDynamics, Prometheus or similar
  • Good understanding of IT infrastructure concepts and distributed applications
  • Working knowledge of Incident, Problem and Change Management processes
  • Experience improving operational processes through automation and continuous improvement
  • Practical experience with AI productivity tools such as Copilot, Claude or similar
  • Very good English and strong communication skills
  • Ability to collaborate effectively with global teams
Nice to have
  • Knowledge of payment systems or payment processing
  • Experience with Oracle, Kafka, MQ or WebSphere
  • Experience supporting Disaster Recovery exercises
  • ITIL certification

Czego wymagamy?

Znajomości:

Języki:

  • Polski
  • Angielski

Jakie warunki i benefity otrzymasz?

  • 70-90 PLN godzinowo (B2B)
  • B2B - Elastyczne godziny pracy (100%)
  • 8400-10800 PLN miesięcznie (Umowa o pracę)
  • Umowa o pracę - Elastyczne godziny pracy (100%)
  • Praca zdalna: Hybrydowo
  • Szkolenia wewnętrzne
  • Pakiet medyczny, Ubezpieczenie, Pakiet sportowy
  • Kawa / Herbata
  • Parking rowerowy
  • Pakiet relokacyjny

Gdzie będziesz pracował?

Miłkowskiego, Kraków lub hybrydowo

Kim jesteśmy? – Infolet

Od 20 lat wspieramy liderów IT, dostarczając technologie, ekspertów i pełne wsparcie operacyjne - w tym legalizację pobytu i pracy międzynarodowych specjalistów IT Do naszych projektów poszukujemy specjalistów Java, JavaScript, C embedded, C++, PHP, specjalistów od mobile, testerów oprogramowania, administratorów sieci i systemów i wielu innych.

Strona firmy: Infolet