Senior Technical Implementation Specialist (Remote)
Tidio Polska
10000-15600 PLN miesięcznie (B2B)
Czym będziesz się zajmować?
- Set up and configure client accounts, ensuring a smooth start to their Tidio experience.
- Integrate Tidio with external systems (e.g., CRMs, e-commerce platforms) using APIs and JSON data structures.
- Implement and customize solutions based on each client’s specific business needs.
- Discuss and design custom solutions with clients and prospective clients during video calls, providing expert guidance and technical insights.
- Provide ongoing support for implemented solutions, helping clients optimize and adapt them as their needs evolve.
- Troubleshoot and resolve technical issues, collaborating with Product and Engineering teams when needed.
- Manage implementation projects from start to finish—planning, coordinating, and ensuring timely delivery.
- Work cross-functionally with Customer Success, Sales, Product, and Engineering to align solutions with client goals.
- Identify and drive process improvements, helping to streamline and scale the implementation workflow.
Kogo poszukujemy?
- Hands-on experience working with APIs and JSON structures, including the ability to analyze and test API requests.
- Are advanced in English (at least B2 level) and can clearly explain technical details to non-technical users.
- Have experience working directly with clients via written communication and video calls.
- Have solid knowledge of CX platforms such as Tidio, Zendesk, HubSpot, or Salesforce.
- Can evaluate technical requirements and design solutions that meet real client needs.
- Have experience working closely with Product and Engineering teams to resolve integration or feature gaps.
- Proactively solve problems, bring creative ideas, and consistently deliver results.
Czego wymagamy?
Znajomości:
Języki:
- Angielski
Jakie warunki i benefity otrzymasz?
- 10000-15600 PLN miesięcznie (B2B)
- B2B - Elastyczne godziny pracy (100%)
- Praca zdalna: W całości
- Budżet szkoleniowy, Wyjazdy na konferencje, Klasy językowe
- Pakiet medyczny, Ubezpieczenie, Pakiet sportowy
- Płatny "urlop" dla B2B
Gdzie będziesz pracował?
Zdalnie
Kim jesteśmy? – Tidio Polska
Tidio is a global leader in customer service software. Tidio’s user-friendly platform enables 300,000+ businesses worldwide to deliver smarter, faster support to their customers.
With a full suite of customer service solutions, Tidio offers live chat, chatbots, ticketing, and AI-powered virtual support agents to help you solve customer problems and improve your conversion rates. Tidio’s software operates across all major content management systems, e-commerce platforms, and social media channels.
Founded in 2013, Tidio has grown to 180+ employees and has offices in San Francisco, Szczecin, and Warsaw. Tidio serves customers of all sizes from 205+ countries, including Mercedes, Shell, and Praktiker. Tidio’s live chat widget is viewed by 510 million unique users every month.