Senior Client Services Manager

Droids On Roids

15100-18500 PLN miesięcznie (B2B)

Czym będziesz się zajmować?

  • Owning and growing a portfolio of strategic client accounts
  • Building strong relationships with senior stakeholders and C-level executives
  • Developing and executing Account Growth Plans (AGPs)
  • Identifying and driving upsell and cross-sell opportunities
  • Leading strategic QBRs and business reviews
  • Understanding clients' business models, goals and challenges and proactively bringing relevant solutions
  • Managing contract extensions and negotiations
  • Partnering with Delivery, Product and Technology teams to turn client needs into opportunities
  • Ensuring accurate, up-to-date and transparent forecasts and CRM data
  • Delivering sustainable, long-term revenue growth from the existing client portfolio

Kogo poszukujemy?

Key requirements:
  • 7+ years of experience in Client Services, Customer Success, Strategic Account Management or Business Development in technology
  • Strong experience with digital products, software, SaaS or technology consulting
  • Proven track record of account growth, upselling and cross-selling
  • Experience working with enterprise clients and C-level stakeholders
  • Strong commercial and business acumen, with a focus on ROI, revenue and long-term value
  • Excellent negotiation, communication and influencing skills
  • Strategic and analytical mindset, with the ability to turn client insights into actionable growth plans
  • Proficiency in English C1/C2
  • Financial literacy and confidence with budgets, forecasts and Excel
  • Highly proactive, curious and comfortable managing multiple strategic accounts
Nice to have:
  • Background in strategic consulting, product strategy or business development
  • International experience and strong cultural awareness

Czego wymagamy?

Znajomości:

Mile widziane:

Języki:

  • Angielski

Jakie warunki i benefity otrzymasz?

  • 90-110 PLN godzinowo (B2B)
  • B2B - Elastyczne godziny pracy (100%)
  • Praca zdalna: Brak

Gdzie będziesz pracował?

Gen. Władysława Sikorskiego 26, Wrocław

Kim jesteśmy? – Droids On Roids

Droids On Roids, part of Apadmi, is a mobile and web development company established in 2011 in Poland, delivering end-to-end digital product development services for global brands and startups.

Core Services

  • Full-stack mobile application development
  • Web application development
  • Backend development
  • End-to-end mobile app development lifecycle management

Technologies & Approach

  • Open source software development
  • Internet of Things (IoT) integrations using Bluetooth Low Energy (BLE)

Scale & Footprint

  • Headquarters: Poland
  • Team: 80+ professionals operating in a hybrid model
  • Parent company: Apadmi
  • Market reach: Global client base, primarily serving the United States and the United Kingdom

Key Clients & Industries

  • Key clients and open-source adopters: Giphy, Facebook, WhatsApp, TikTok, Bitrise
  • Industries served: Mobile commerce, FinTech, MedTech, Internet of Things (IoT), Lifestyle, Social networking, Education

Strona firmy: Droids On Roids