Associate Trainer

SpotOn

6600-9900 PLN miesięcznie (Umowa o pracę)

Czym będziesz się zajmować?

Onboarding & Training Execution
  • Assist in delivering the standardized Week 1 CX-wide Core Curriculum to new hires.
  • Support facilitation of instructor-led training (ILT) sessions as deployed by Enablement Partners during Weeks 2–4.
  • Assist with scheduling, credential setup, and coordination of onboarding logistics.
  • Document trainee progress, milestones, and completion checklists.
  • Support hands-on exercises, simulations, and role-plays under trainer guidance.
Ongoing Training & Development
  • Deliver refresher or ad-hoc training under request from Enablement Partners.
  • Assist in maintaining and updating training materials for operational needs.
Cross-Functional Collaboration
  • Work with SMEs, floor managers, and Enablement Partners to ensure training aligns with operational requirements.
  • Communicate training objectives and expectations clearly to trainees and stakeholders.
Continuous Improvement & Feedback
  • Collect trainee feedback and assist in identifying gaps in learning materials.
  • Support updates to content based on QA findings, SME insights, and operational changes.

Kogo poszukujemy?

  • 1 year of professional experience in customer success or related roles.
  • Fluent Polish and strong English communication skills (written and spoken)
  • Familiarity with adult learning principles and instructional methods
  • Basic facilitation and classroom management skills
  • Communication and active listening
  • Documentation and record-keeping
  • Collaboration and teamwork
  • Attention to detail and accuracy
  • Adaptability and flexibility
  • Availability for afternoon shift (14:00–22:00 PL time)
  • Hybrid work model: 3 days per week in the Kraków office / 2 days remote (after probation)

Czego wymagamy?

Znajomości:

Mile widziane:

Języki:

  • Angielski
  • Polski

Jakie warunki i benefity otrzymasz?

  • 6600-9900 PLN miesięcznie (Umowa o pracę)
  • Umowa o pracę - Stałe godziny pracy (100%)
  • Praca zdalna: Brak
  • Szkolenia wewnętrzne
  • Pakiet medyczny
  • Zimne napoje, Obiady
  • Pokój relaksu
  • Pakiet relokacyjny

Gdzie będziesz pracował?

Aleja 29 listopada 20, Kraków

Kim jesteśmy? – SpotOn

SpotOn helps restaurants grow profits, streamline operations, and own their customer experience. Backed by deep industry expertise, we combine powerful tech with hands-on partnership to help operators succeed in a changing industry.

Strona firmy: SpotOn