Operations_Resource_Bss_Development (Remote)
TeamQuest sp. z o.o.
19700-24100 PLN miesięcznie (B2B)
Czym będziesz się zajmować?
Requirements:
- NOC / L2 technical operations / production support, ideally telecom or SaaS
- Comfortable reading logs and dashboards to diagnose issues (Grafana, Prometheus, or similar)
- Working knowledge of ticketing/incident tools (Jira Service Management, ServiceNow, Zendesk, or similar)
- Basic SQL - able to query PostgreSQL to check record states and produce evidence
- Understanding of SIM lifecycle / telecom provisioning concepts, or ability to learn quickly
- Methodical, runbook-driven approach - escalates rather than guesses on undefined issues
- Clear written communication for incident notes, handoffs, and ticket updates
- Comfortable working async with a distributed engineering team
- Vwery good English skills
Additional advantages:
- Prior exposure to workflow/orchestration engines (Temporal, Camunda, Airflow) from an operations seat
- Experience operating BSS/OSS systems at a telecom operator or MVNO
- Basic Kubernetes familiarity (reading pod status/logs, restarting a deployment under supervision)
- Experience with API testing tools (Postman) to check REST responses
- Scripting/reading ability in Python, Java, or Bash for repetitive task automation and code-level triage
- Exposure to Kong API Gateway (or facade service) logs and dashboards
- ITIL or similar incident-management framework exposure
Kogo poszukujemy?
Responsibilities:
- First 3 months:
- Learn the SIM Activation, Deactivation, and Plan Change workflows end to end (Temporal, HSS/OCS/PCRF/Inventory touchpoints)
- Take ownership of the L2 ticket queue for BSS provisioning incidents
- Execute runbook-defined fixes: stuck workflow retries, failed activity replays, manual inventory corrections
- Monitor Temporal workflow dashboards (Grafana) and triage alerts against known playbooks
- Support UAT: reproduce reported issues, gather logs and evidence for the engineering team
- Build and refine the operations runbook set jointly with the Workflow & Provisioning Lead
- Ongoing responsibilities:
- Daily monitoring of workflow queues, dead-letter queues, and alert channels
- First response and triage for all BSS provisioning incidents (activation/deactivation/plan-change failures)
- Manual inventory corrections: ICCID/IMSI/MSISDN record fixes, allocation/release actions
- Order-to-activation exception handling and customer-impacting incident coordination
- SLA tracking and incident reporting to the Head of BSS & OCS
- Escalation management: package clear repro steps and hand off L3 issues to engineering
- Continuous runbook maintenance as new workflow types and failure modes are added
We offer:
- Atractive salary (b2b contract)
- Fully remote work
Czego wymagamy?
Znajomości:
Mile widziane:
Języki:
- Polski
- Angielski
Jakie warunki i benefity otrzymasz?
- 4500-5500 EUR miesięcznie (B2B)
- B2B - Elastyczne godziny pracy (100%)
- Praca zdalna: Możliwa w całości
Gdzie będziesz pracował?
Centrum, Bucharest lub zdalnie
Kim jesteśmy? – TeamQuest sp. z o.o.
Our client designs, builds, and operates dedicated, private mobile core networks for enterprises. Their service enables other companies to deploy their own connectivity products and services without needing to become full-fledged telecommunications operators.