Technical Helpdesk Specialist
Citigroup
5200-7600 PLN miesięcznie (Umowa o pracę)
Czym będziesz się zajmować?
- Analyze and solve online technical system issues reported by clients
- Utilize internal and client-facing systems
- Provide practical solutions to clients and internal stakeholders
- Escalate issues to Level 2 support if needed
- Deliver customer satisfaction and good quality service
- Support clients with reporting tools
- Work in partnership with vendors, technology, and client operations teams
- Propose and implement solutions for increased operating efficiency and improved client experience
Kogo poszukujemy?
- 1-3 years of experience in a related role
- Fluent English (written and verbal)
- Team-player with strong customer orientation
- Investigative mindset combined with thinking outside the box
- Proficient understanding of emerging technologies
- Effective analytic and presentation skills
- Readiness to work during public holidays and weekends on a rotational basis
Czego wymagamy?
Znajomości:
Mile widziane:
Języki:
- Angielski
Jakie warunki i benefity otrzymasz?
- 62070-90630 PLN rocznie (Umowa o pracę)
- Umowa o pracę - Elastyczne godziny pracy (100%)
- Praca zdalna: Hybrydowo
- Pakiet medyczny, Ubezpieczenie, Pakiet sportowy
Gdzie będziesz pracował?
Centrum, Olsztyn lub hybrydowo
Kim jesteśmy? – Citigroup
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