Technical Application Support Engineer

You will be part of a team supporting clients across different time zones, including the US and Asia-Pacific.

This is a great opportunity for someone with a solid technical background in SQL, Linux and scripting who enjoys troubleshooting, solving complex technical problems and working directly with international clients.

This role is designed around supporting clients in different global markets.

During the onboarding and training period, you will initially work primarily during US business hours, working closely with the US-based team and clients, learning the systems and processes.

Once you are fully trained and able to work independently, you will move to a rotational shift schedule covering US and Asia-Pacific clients:

• Second / US shift: 16:00–00:30 – supporting US business hours
• Third / AP shift: 00:00–08:30 – supporting Asia-Pacific hours

You should therefore be comfortable working both afternoon/evening and night shifts as part of a planned rotation.

These are regular full working shifts, not on-call or standby shifts. You will be responsible for providing full technical support throughout your scheduled working hours.

Each 8.5-hour shift includes a 30-minute paid lunch break, meaning 8 hours of actual working time.

We are looking for someone with a strong technical foundation who enjoys investigating problems and working with systems, databases and scripts.

• Experience in Technical Support, Application Support, Production Support, System Administration or a similar technical role
• Practical experience working with SQL, including writing and analysing queries
• Good working knowledge of Linux environments and command-line operations
• Experience with at least one scripting language, such as Python, Bash, PowerShell or Perl
• Experience troubleshooting applications, systems or production environments
• Solid experience with MS Windows environments
• Fluent English and confidence communicating directly with international clients
• Enjoyment of troubleshooting and finding root causes
• Analytical, detail-oriented and self-motivated approach
• Ability to work independently and manage several tasks in a dynamic environment
• Comfort working afternoon/evening and night shifts

• Experience with AI tools and automation
• Familiarity with financial, banking or trading environments
• Experience with application monitoring and log analysis
• Bachelor's degree in a technical or analytical field