Technical Support Specialist

Infolet

13400-16800 PLN miesięcznie (B2B)

Czym będziesz się zajmować?

You will
  • Develop and maintain strong knowledge of the company’s software, hardware and security solutions, with a particular focus on video surveillance products and technologies
  • Troubleshoot hardware, software and system-related issues via phone, chat, email and remote support tools
  • Investigate and resolve technical incidents or escalate them to appropriate teams when required
  • Document software, hardware, network and troubleshooting information in a case management system
  • Provide a high-quality customer experience throughout technical support cases and escalations
  • Manage and prioritize multiple support activities, including inbound calls, existing cases, live chat, emails and repair requests
  • Collaborate with regional and global technical support teams to ensure effective issue resolution
  • Communicate case status, progress and solutions clearly to customers and internal stakeholders
  • Participate in an on-call rotation, including after-hours and weekend emergency support
  • Continuously develop your knowledge of new technologies, products and technical support practices

Kogo poszukujemy?

Must have
  • Strong problem-solving and troubleshooting skills
  • Good time management skills and the ability to prioritize multiple tasks
  • Ability to provide timely updates and effectively manage customer expectations
  • Fluent English, both written and spoken
  • Ability to explain complex technical issues and solutions to customers with different levels of technical knowledge
  • Ability to work independently as well as collaborate effectively within a team
  • Ability to remain organized and communicate effectively while troubleshooting critical or complex issues
  • Strong attention to detail and willingness to continuously learn new technologies
  • Practical understanding of applying technical concepts to troubleshooting processes
  • Experience installing, configuring, and troubleshooting software and hardware
Nice to have
  • Familiarity with video surveillance systems, IP cameras, ONVIF protocol or video streaming technologies
  • 2+ years of experience in technical customer support environments such as:
    • video surveillance or access control
    • telecommunications
    • cloud software
    • enterprise hardware support
    • IT Helpdesk / Service Desk
  • Technical Bachelor’s degree, diploma or equivalent educational background
  • Technical certifications such as CCNA, MCSA, CompTIA A+ or similar

Czego wymagamy?

Znajomości:

Języki:

  • Polski
  • Angielski

Jakie warunki i benefity otrzymasz?

  • 80-100 PLN godzinowo (B2B)
  • B2B - Elastyczne godziny pracy (100%)
  • 9600-12000 PLN miesięcznie (Umowa o pracę)
  • Umowa o pracę - Elastyczne godziny pracy (100%)
  • Praca zdalna: Brak
  • Szkolenia wewnętrzne
  • Pakiet medyczny, Ubezpieczenie, Pakiet sportowy
  • Kawa / Herbata
  • Parking rowerowy
  • Pakiet relokacyjny

Gdzie będziesz pracował?

Miłkowskiego, Kraków

Kim jesteśmy? – Infolet

Od 20 lat wspieramy liderów IT, dostarczając technologie, ekspertów i pełne wsparcie operacyjne - w tym legalizację pobytu i pracy międzynarodowych specjalistów IT Do naszych projektów poszukujemy specjalistów Java, JavaScript, C embedded, C++, PHP, specjalistów od mobile, testerów oprogramowania, administratorów sieci i systemów i wielu innych.

Strona firmy: Infolet