Technical Helpdesk Specialist
Citigroup
5700-9100 PLN miesięcznie (Umowa o pracę)
Czym będziesz się zajmować?
- Analyse and solve online technical system issues reported by clients
- Utilise internal and client-facing systems
- Provide practical solutions to clients and internal stakeholders
- Escalate issues to Level 2 support if needed
- Deliver customer satisfaction and good quality service
- Support clients with reporting tools
- Work in partnership with vendors, technology, and client operations teams to prototype innovative solutions
- Propose and implement solutions that increase operating efficiency and improve the client experience
Kogo poszukujemy?
- 3-5 years of experience in a related role
- Fluent English (written and verbal)
- Team-player with strong customer orientation
- Investigative mindset combined with thinking outside the box
- Proficient understanding of emerging technologies
- Effective analytic and presentation skills
- Bachelor’s/University degree or equivalent experience
- Readiness to work during public holidays and weekends on a rotational basis
Czego wymagamy?
Znajomości:
- Współpraca z dostawcami
- Wsparcie klienta
- Narzędzia raportowe
- Analiza danych
- Rozwiązywanie problemów technicznych
- Resetowanie haseł
- Obsługa systemów wewnętrznych
- Eskalacja do wsparcia technicznego
Mile widziane:
Języki:
- Angielski
Jakie warunki i benefity otrzymasz?
- 68740-108660 PLN rocznie (Umowa o pracę)
- Umowa o pracę - Elastyczne godziny pracy (100%)
- Praca zdalna: Hybrydowo
- Pakiet medyczny, Ubezpieczenie, Pakiet sportowy
Gdzie będziesz pracował?
Centrum, Olsztyn lub hybrydowo
Kim jesteśmy? – Citigroup
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