Client Onboarding Analyst

Citigroup

7500-11900 PLN miesięcznie (Umowa o pracę)

Czym będziesz się zajmować?

  • Responsible for customer interaction, documentation issuance, review and system setups
  • Timely and accurate delivery of all account opening functions, superior customer service and resolution of customer issues
  • Day to day management of account opening and maintenance processing, including in-process, pended and service related activities
  • Various types of project management in the account services space and managing cross-functional relationships with all teams
  • Determining new work procedures and analyzing complex and variable issues with significant departmental impact
  • Consistent delivery of high quality service guided by service level agreements and efficiency/accuracy standards
  • Ensuring awareness and full compliance of internal processes, regulations, policies, guidelines, procedures and practices
  • Establishing and maintaining close working relationships with clients and within the team to facilitate open and direct communication
  • Continuous on the job training for end to end product knowledge
  • Understanding client requirements and implementing them correctly, monitoring customer satisfaction and driving process changes
  • Daily delivery of routine and defined tasks while developing knowledge of the broader context
  • Hybrid working model with up to 2 days working from home per week

Kogo poszukujemy?

  • 0-2 years of experience in Documentation review, Account Maintenance and related Cash products preferred
  • Demonstrated interpersonal skills, pro-active team player but also able to work independently
  • Exceptional written and verbal communication skills
  • Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
  • Capable of prioritizing and eager to learn multiple products in a challenging environment
  • Fast learner, strong attention to detail, and willingness to go the extra mile
  • Proficient in Microsoft Office Applications
  • Proficient in handling urgent and escalation cases and managing client and internal team expectations
  • Proficient knowledge of English (written and spoken)

Czego wymagamy?

Znajomości:

Mile widziane:

Języki:

  • Angielski

Jakie warunki i benefity otrzymasz?

  • 90440-142960 PLN rocznie (Umowa o pracę)
  • Umowa o pracę - Elastyczne godziny pracy (100%)
  • Praca zdalna: Brak
  • Pakiet medyczny, Ubezpieczenie, Pakiet sportowy

Gdzie będziesz pracował?

Centrum, Warszawa

Kim jesteśmy? – Citigroup

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Strona firmy: Citigroup