OT Network Service Operations Incident Manager
Verita HR
20000-30000 PLN miesięcznie (B2B)
Czym będziesz się zajmować?
- Lead and coordinate the resolution of critical service-impacting incidents within operational technology environments
- Drive incident calls, coordinate stakeholders and ensure timely service restoration activities
- Work closely with engineering teams, operations teams and external vendors during major incidents
- Manage communication, escalations and governance throughout the incident lifecycle
- Analyse incident trends and identify opportunities to improve operational stability and response processes
- Support post-incident reviews and contribute to continuous improvement initiatives
- Ensure operational standards, procedures and service management practices are followed consistently
- Collaborate with global teams operating across different regions and time zones
- Support on-call and high-priority operational activities where required
Kogo poszukujemy?
- Strong experience in Incident Management within enterprise technology environments
- Ability to coordinate crisis situations and manage priorities under pressure
- Technical understanding of infrastructure, networks or telecom environments would be beneficial
- Knowledge of ITIL processes and service operations best practices
- Strong communication and stakeholder management skills
- Ability to work collaboratively across technical and business teams
- Problem-solving mindset with focus on operational improvement and service stability
- Experience working in global operational or support environments is an advantage
Czego wymagamy?
Znajomości:
Języki:
- Angielski
Jakie warunki i benefity otrzymasz?
- 20000-30000 PLN miesięcznie (B2B)
- B2B - Elastyczne godziny pracy (100%)
- Praca zdalna: Brak
- Pakiet medyczny, Pakiet sportowy
- Kawa / Herbata, Zimne napoje
- Parking, Parking rowerowy
Gdzie będziesz pracował?
Zakrzówek, Kraków
Kim jesteśmy? – Verita HR
Verita HR is an international company providing recruitment support within #Fintech, #Finance and #Banking market in EMEA. We connect the most innovative organizations with the best people in the market. We conduct systematic market research, which allows our Digital Teams to be a step ahead of the competition.