Senior Production Support Engineer

Infolet

15100-18500 PLN miesięcznie (B2B)

Czym będziesz się zajmować?

You will
  • Lead service recovery during production incidents and coordinate technical resolver teams
  • Investigate complex application and infrastructure issues using logs, SQL, and Unix/Linux tools.
  • Troubleshoot production issues across distributed application environments
  • Respond to queries related to application behaviour and service usage
  • Communicate incident impact, recovery progress and resolution plans to stakeholders
  • Lead and contribute to Root Cause Analysis (RCA) and post-incident activities
  • Identify recurring operational issues and implement permanent improvements
  • Improve monitoring, alerting and operational processes to increase service resilience
  • Create and maintain operational documentation, runbooks and knowledge materials
  • Design and implement automation using Bash, PowerShell or Python
  • Develop internal operational tools to reduce manual effort and improve team efficiency
  • Use AI productivity tools such as Copilot or Claude to support automation, documentation and operational analysis
  • Participate in change reviews and ensure operational readiness
  • Support deployments, patching, platform maintenance, and Disaster Recovery activities
  • Identify operational risks and recommend appropriate mitigation
  • Share technical knowledge and support less experienced team members

Kogo poszukujemy?

Must have
  • 6+ years of experience in Production Support, Application Support or Software Engineering, preferably within financial services
  • Strong hands-on Unix/Linux skills and experience troubleshooting production environments
  • Very good SQL, including the ability to write complex queries
  • Scripting experience with Bash, PowerShell or Python
  • Practical experience supporting and maintaining Kubernetes environments
  • Experience supporting Java/J2EE applications
  • Experience with Oracle, MQ and WebSphere
  • Experience with monitoring and observability tools such as Splunk and AppDynamics
  • Strong understanding of IT infrastructure and distributed systems
  • Experience leading incident management and coordinating technical teams
  • Proven experience implementing automation and operational improvements
  • Practical experience with AI productivity tools such as Copilot, Claude, or similar
  • Strong communication and stakeholder management skills
  • Very good English and ability to collaborate effectively with global teams
Nice to have
  • Knowledge of payment systems or payment processing
  • Network troubleshooting knowledge
  • ITIL certification

Czego wymagamy?

Znajomości:

Języki:

  • Polski
  • Angielski

Jakie warunki i benefity otrzymasz?

  • 90-110 PLN godzinowo (B2B)
  • B2B - Elastyczne godziny pracy (100%)
  • 10800-13200 PLN miesięcznie (Umowa o pracę)
  • Umowa o pracę - Elastyczne godziny pracy (100%)
  • Praca zdalna: Hybrydowo
  • Szkolenia wewnętrzne
  • Pakiet medyczny, Ubezpieczenie, Pakiet sportowy
  • Kawa / Herbata
  • Parking rowerowy
  • Pakiet relokacyjny

Gdzie będziesz pracował?

Miłkowskiego, Kraków lub hybrydowo

Kim jesteśmy? – Infolet

Od 20 lat wspieramy liderów IT, dostarczając technologie, ekspertów i pełne wsparcie operacyjne - w tym legalizację pobytu i pracy międzynarodowych specjalistów IT Do naszych projektów poszukujemy specjalistów Java, JavaScript, C embedded, C++, PHP, specjalistów od mobile, testerów oprogramowania, administratorów sieci i systemów i wielu innych.

Strona firmy: Infolet