Production Support Engineer

DCG sp. z o.o.

20200-21000 PLN miesięcznie (B2B)

Czym będziesz się zajmować?

  • Own incident and problem management processes, including RCA, resolution, and preventive actions
  • Monitor production service health, detect anomalies, and respond before issues become incidents
  • Execute and oversee deployments through CI/CD pipelines and coordinate rollback activities when required
  • Troubleshoot failed deployments and support release execution processes
  • Maintain stability and alignment of Pre-Production and Production environments
  • Document operational procedures, known issues, and resolution steps in runbooks and knowledge repositories
  • Collaborate with development and platform teams to triage incidents and address operational requirements
  • Identify recurring operational issues and propose automation or tooling improvements
  • Improve observability through dashboards, alerts, and log analysis
  • Contribute to service continuity activities and disaster recovery exercises

Kogo poszukujemy?

  • Proven experience in IT operations, application support (2nd/3rd line), or a similar production-facing role with 5+ years of experience
  • Demonstrated ownership of incidents end-to-end, from alert handling through RCA and prevention
  • Practical experience working within an ITIL framework, including incident, problem, and change management, with 2+ years of experience
  • Experience working in Agile delivery environments alongside development teams
  • Excellent English communication skills with the ability to explain technical issues to both technical and non-technical stakeholders
  • Hands-on experience with Splunk, Apica, and Sysdig for log analysis, monitoring, and alerting
  • Strong understanding of Prometheus and Grafana for dashboard analysis and alert tuning
  • Practical experience operating services on Kubernetes and Linux CLI, including pod health checks, log analysis, and service restarts
  • Experience executing and troubleshooting Jenkins deployment pipelines
  • Proficiency with Git version control systems
  • Experience querying and troubleshooting relational databases including Oracle and DB2
  • Working knowledge of Spring/Hibernate applications, Kafka message flows, and XML/JSON payload analysis

Nice to have:

  • Helm deployments
  • Java/J2EE
  • IBM DataStage
  • Bash or Python for automation
  • Ansible

Czego wymagamy?

Znajomości:

Języki:

  • Polski
  • Angielski

Jakie warunki i benefity otrzymasz?

  • 120-125 PLN godzinowo (B2B)
  • B2B - Elastyczne godziny pracy (100%)
  • Praca zdalna: Hybrydowo
  • Pakiet medyczny, Pakiet sportowy

Gdzie będziesz pracował?

Centrum, Łódź, Warszawa, Gdańsk, Gdynia lub hybrydowo

Kim jesteśmy? – DCG sp. z o.o.

DCG to przestrzeń, w której spotykają się potrzeby biznesu i ambicje ludzi. Znamy wartość dobrze dopasowanej współpracy, dlatego pomagamy kandydatom znaleźć środowisko, w którym będą mogli rozwinąć skrzydła, a firmom - zbudować zespoły, które naprawdę działają. Pracujemy blisko ludzi i organizacji, uważnie słuchając i reagując na to, co dla nich ważne. Dzięki temu wspólnie tworzymy trwałe i wartościowe relacje, które procentują na lata.

Strona firmy: DCG sp. z o.o.