Technical Customer Support Specialist
SINGU
9000-10900 PLN miesięcznie (B2B)
Czym będziesz się zajmować?
- Provide 1st and 2nd level application support via email, phone, and ticketing systems.
- Troubleshoot technical issues using SQL to dig into data and validate root causes.
- Coordinate efficient resolutions with the right people.
- Create and maintain user-facing knowledge base with clear, well-structured articles, guides, and FAQs.
- Bring an automation-first mindset to everything you touch, spotting repetitive work and proposing smarter processes.
Kogo poszukujemy?
- Experience in application support, IT support, or a similar role.
- Fluent in both English and Polish (spoken and written).
- A passion for documentation and knowledge sharing.
- Strong analytical and problem-solving skills.
- Excellent communication skills and a service-oriented mindset.
- Ability to work independently, structured, and with high attention to detail.
- Working knowledge of SQL.
- Familiarity with APIs or ticketing systems is a plus.
- Familiarity with Intercom, Jira, or similar customer support and project management platforms is a plus.
- Comfortable using AI tools in daily work and always looking for smarter ways to operate.
Czego wymagamy?
Znajomości:
Języki:
- Polski
- Angielski
Jakie warunki i benefity otrzymasz?
- 9000-10900 PLN miesięcznie (B2B)
- B2B - Elastyczne godziny pracy (100%)
- 7500-9100 PLN miesięcznie (Umowa o pracę)
- Umowa o pracę - Elastyczne godziny pracy (100%)
- Praca zdalna: Hybrydowo
- Budżet szkoleniowy
- Pakiet medyczny, Ubezpieczenie
Gdzie będziesz pracował?
Podole 60, Kraków lub hybrydowo
Kim jesteśmy? – SINGU
At SINGU, we’re redefining how the world’s most ambitious real estate companies run their operations. Our mission is to become Europe’s leading platform for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios — empowering our Clients to protect revenue, boost efficiency, and unlock new value across every aspect of their business.
Our unified CAFM platform already powers the daily operations of over 250 million m² of real estate worldwide, supporting more than 500,000 professionals. Following our union with the UK’s Micad and Germany’s net-haus, we now help manage 100,000+ buildings across 35+ countries — and we’re just getting started.
Backed by a leading growth equity investor, we’re scaling rapidly and partnering with global leaders such as Prologis, ECE, CTP, Hillwood, Logicor, GLP, and Unibail-Rodamco-Westfield. As we continue to grow through strategic acquisitions and bold innovation, we stay true to our core values: adaptability, collaboration, and client focus.