Customer Success Manager (Remote)

Tidio Polska

10400-16600 PLN miesięcznie (B2B)

Czym będziesz się zajmować?

  • Own ~80 European, SMB and mid-market accounts ($300–$3,000 MRR each) end-to-end, from onboarding through every renewal.
  • Be personally accountable for your book's Net Dollar Retention.
  • Lead QBRs, executive reviews, and strategic calls with decision-makers from a head of support at a growing DTC brand to a founder at a B2B SaaS.
  • Own Slack channels for your most important accounts and respond within SLA.
  • Identify expansion opportunities and close them yourself: price-anchoring, negotiating, and closing upsells without leaning on a sales rep.
  • Report on your book weekly: health, risks, actions, outcomes.
  • Surface strategic product and process feedback to our Product and Leadership teams, with specifics, not vibes.
  • Support the creation of outbound campaigns, emails, and enablement content that drive adoption and reactivation at scale across your book.

Kogo poszukujemy?

Key requirements:
  • 2+ years of experience as a CSM in B2B SaaS, owning a book of accounts end-to-end.
  • Commercial mindset with measurable impact on retention, expansion, or churn.
  • Technical curiosity to understand the product deeply rather than passing questions to engineering.
  • English at C1 level.
  • Hands-on experience with a customer success platform (e.g., Totango, Gainsight, ChurnZero).
  • Good understanding of industry-standard KPIs (churn rate, retention rate, net dollar retention).
  • Experience running QBRs and executive conversations with stakeholders up to VP level.
  • Ownership reflex: ability to handle uncomfortable conversations and close the loop.
Nice to have:
  • Ability to leverage AI tools for automation and pipeline management.

Czego wymagamy?

Znajomości:

Mile widziane:

Języki:

  • Polski
  • Angielski

Jakie warunki i benefity otrzymasz?

  • 10400-16600 PLN miesięcznie (B2B)
  • B2B - Elastyczne godziny pracy (100%)
  • 8600-12100 PLN miesięcznie (Umowa o pracę)
  • Umowa o pracę - Elastyczne godziny pracy (100%)
  • Praca zdalna: W całości
  • Budżet szkoleniowy

Gdzie będziesz pracował?

Zdalnie

Kim jesteśmy? – Tidio Polska

Tidio is a global leader in customer service software. Tidio’s user-friendly platform enables 300,000+ businesses worldwide to deliver smarter, faster support to their customers.

With a full suite of customer service solutions, Tidio offers live chat, chatbots, ticketing, and AI-powered virtual support agents to help you solve customer problems and improve your conversion rates. Tidio’s software operates across all major content management systems, e-commerce platforms, and social media channels.

Founded in 2013, Tidio has grown to 180+ employees and has offices in San Francisco, Szczecin, and Warsaw. Tidio serves customers of all sizes from 205+ countries, including Mercedes, Shell, and Praktiker. Tidio’s live chat widget is viewed by 510 million unique users every month.

Strona firmy: Tidio Polska