The Opportunity

We are looking for a hands‑on UX Copywriter who can shape content for sophisticated banking products and help define how content design operates here. You’ll partner with UX designers, product owners, developers, and senior leaders across the organisation.

Your Key Responsibilities:

• Establish content design processes, standards, and ways of working within the Design team
• Define and maintain voice and tone guidelines that work across products and platforms
• Introduce content-first thinking into design workflows and product development
• Build templates, patterns, and documentation that enable consistency at scale

Deliver content for complex products

• Write clear, purposeful content for digital banking journeys - from onboarding to transactions to servicing
• Translate complex financial products and regulatory requirements into language customers understand
• Create content that works across platforms: app, web, messaging, notifications

Collaborate across the organisation

• Partner with UX designers, researchers, product owners, and developers throughout the design process
• Collaborate with legal and compliance teams to balance clarity with regulatory accuracy
• Present content rationale and recommendations to directors and senior stakeholders

To Qualify for the Role, You Must Have:

Experience:

• 6+ years of content design, UX writing, or equivalent experience
• Proven background in banking or financial services (required)
• Experience working within large, complex organisations
• Track record of delivering content for regulated digital products

Skills:

• Ability to simplify complex information without losing accuracy or nuance
• Strong understanding of UX principles and how content supports user journeys
• Familiarity with design tools (Figma or similar) and content management systems
• Understanding of accessibility standards (WCAG) and inclusive content practices
• Excellent English - written and spoken (working language)