---
title: Wholesale Client Services with Spanish
company: HSBC Service Delivery Polska
category: Customer Success
subcategory: Customer Success
experience_level: Regular
work_mode: hybrid
location: Kraków
employment_type: Umowa o pracę
salary_min: 9700
salary_max: 14600
salary_currency: PLN
salary_period: month
technologies: [Obsługa klienta, Priorytetyzacja zadań, Komunikacja, Negocjacje, Praca pod presją, Proaktywność]
posted: 2026-11-02
valid_through: 2026-12-03
url: "https://solid.jobs/offer/39645/hsbc-service-delivery-polska-wholesale-client-services-with-spanish"
---

# Wholesale Client Services with Spanish — HSBC Service Delivery Polska

## Kluczowe informacje

- **Firma:** HSBC Service Delivery Polska
- **Lokalizacja:** Kapelanka 42A, Kraków
- **Tryb pracy:** Hybrydowo
- **Wynagrodzenie:** 9.7k–14.6k PLN brutto/m (Umowa o pracę)
- **Forma zatrudnienia:** Umowa o pracę
- **Wymiar etatu:** 100%
- **Godziny pracy:** Elastyczne godziny pracy
- **Poziom doświadczenia:** Regular
- **Kategoria:** Customer Success
- **Specjalizacja:** Customer Success
- **Data publikacji:** 2026-11-02
- **Aktywne do:** 2026-12-03

## Technologie i umiejętności

**Wymagane:**

- Obsługa klienta — ekspert
- Priorytetyzacja zadań — zaawansowany
- Komunikacja — zaawansowany
- Negocjacje — zaawansowany
- Praca pod presją — podstawowy
- Proaktywność — podstawowy

## Języki

- Polski — ekspert
- Angielski — zaawansowany
- Hiszpański — zaawansowany

## Opis stanowiska

Responsibilities:   Coordinate customer activation end-to-end as the primary contact, onboarding new clients and enabling selected products for existing clients.  Advise clients on process requirements and support customers and Relationship Managers in collaboration with internal teams.  Align client needs with internal rules and local and international regulations.  Manage customer request pipelines and meet internal and client deadlines.  Build a cross-functional network to meet customer needs.   Benefits:   Discretionary variable pay and recognition awards.  Multisport, private medical care, life insurance, family-friendly leave and additional PPK contributions.  Home office setup reimbursement up to 800 PLN, cafeteria platform, employee assistance, nursery discounts and social fund.  Financial support for training and education, corporate events and CSR initiatives.  Flexible working hours and free parking.

## Kogo szukamy

Key requirements:   Proven experience delivering excellent customer service and improving it through innovative approaches.  Proactive, business-oriented approach to prioritising conflicting requests.  Ability to work under pressure.  Effective communication, influencing and negotiation skills with customers and internal teams.  Strong interpersonal skills.  Excellent written and verbal English and Spanish.  Bachelor’s degree or equivalent professional qualification in banking, finance, economics or a similar field.   Nice to have:   Knowledge of an additional language.

## Benefity

**Szkolenia:**

- Budżet szkoleniowy

**Zdrowie:**

- Pakiet medyczny
- Ubezpieczenie
- Pakiet sportowy

**Infrastruktura:**

- Parking

## Lokalizacje

- Kapelanka 42A, Kraków, Polska

## O firmie — HSBC Service Delivery Polska

**Wielkość firmy:** 10k+

**Strona WWW:** https://www.hsbc.pl

Opening up a world of opportunity for our customers, investors, ourselves and the planet.  We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.  HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.

## Aplikuj

Aplikuj na: https://portal.careers.hsbc.com/careers/job/563774612404099?utm_source=SOLID.Jobs&utm_medium=referral

---

*Źródło: https://solid.jobs/offer/39645/hsbc-service-delivery-polska-wholesale-client-services-with-spanish · Wygenerowano: 2026-11-02T18:38:16Z*