---
title: Customer Solutions Specialist
company: Certifier
category: Customer Success
subcategory: Customer Success
experience_level: Regular
work_mode: onsite
location: Kraków
employment_type: Umowa o pracę
salary_min: 8200
salary_max: 13800
salary_currency: PLN
salary_period: month
technologies: [Onboarding nowych klientów, Zapier, Make, n8n, HubSpot, Intercom, Troubleshooting, Customer support, API]
posted: 2026-10-09
valid_through: 2026-11-09
url: "https://solid.jobs/offer/39068/certifier-customer-solutions-specialist"
---

# Customer Solutions Specialist — Certifier

## Kluczowe informacje

- **Firma:** Certifier
- **Lokalizacja:** Centrum, Kraków
- **Tryb pracy:** Stacjonarnie
- **Wynagrodzenie:** 8.2k–13.8k PLN brutto/m (Umowa o pracę)
- **Forma zatrudnienia:** Umowa o pracę
- **Wymiar etatu:** 100%
- **Godziny pracy:** Elastyczne godziny pracy
- **Poziom doświadczenia:** Regular
- **Minimalne doświadczenie:** 2 mies.
- **Kategoria:** Customer Success
- **Specjalizacja:** Customer Success
- **Data publikacji:** 2026-10-09
- **Aktywne do:** 2026-11-09

## Technologie i umiejętności

**Wymagane:**

- Onboarding nowych klientów — ekspert
- Zapier — zaawansowany
- Make — zaawansowany
- n8n — zaawansowany
- HubSpot — zaawansowany
- Intercom — zaawansowany
- Troubleshooting — zaawansowany
- Customer support — zaawansowany
- API — podstawowy

## Języki

- Polski — ekspert
- Angielski — zaawansowany

## Opis stanowiska

Supporting onboarding and go-live: joining calls with the Customer Success owner, mapping each customer's workflow and driving setup from kickoff to a confident launch  Handling the technical setup: SSO, API integrations, bulk data configuration and custom use cases, including creative workarounds for complex and enterprise accounts  Keeping implementation on track: tracking open setup tasks, following up with customers proactively and making sure everything is ready before go-live day  Supporting strategic and enterprise customers: joining the Sales Team on technical or security-heavy calls and answering integration and setup questions  Helping existing customers with technical issues: digging into broken integrations, data mapping issues and configuration problems through to resolution  Shaping how we implement: flagging patterns across customers and working with Product and Customer Success to continuously improve the setup process  Working closely with Customer Success daily, as well as with Product and Engineering when needed  Flexible cooperation format: work from the Kraków office or fully remotely, with an employment contract, subcontractor format or umowa zlecenia

## Kogo szukamy

Key requirements:   2-5 years of customer-facing experience in tech or B2B SaaS: implementation, onboarding, customer success, account management or customer support  Fluent professional English: comfortable running calls, preparing documentation and writing clear follow-ups with customers  Customer-first, solution-oriented mindset: finding a path forward rather than a reason something can't be done  Genuine troubleshooting skills: able to dig into a broken integration or a webhook that isn't firing and figure out what's wrong; no coding required, but a technical way of thinking  Hands-on experience with integration tools like Zapier, Make, n8n or reading API documentation  Experience with CRM or customer success tooling (HubSpot, Intercom or similar)  Proactive and hands-on in daily work: following up without being asked and closing the loop before problems escalate  Comfortable supporting technical sales conversations and running technical discovery for larger deals   Nice to have:   Familiarity with security/compliance concepts (ISO, SOC 2, GDPR, data residency)  Polish or Ukrainian language skills (used occasionally for internal communication)

## Benefity

**Szkolenia:**

- Budżet szkoleniowy
- Wyjazdy na konferencje

**Zdrowie:**

- Pakiet medyczny
- Ubezpieczenie
- Pakiet sportowy

**B2B:**

- Płatny "urlop" dla B2B

## Lokalizacje

- Centrum, Kraków, Polska

## O firmie — Certifier

**Wielkość firmy:** 10-50

**Strona WWW:** https://certifier.io

We are a digital credential platform providing businesses and education leaders with comprehensive tools to issue, design, and manage digital certificates and verifiable badges.   Core Services    Automated digital certificate and badge issuance  Design and management of branded credentials  Digital credential marketing and distribution tools    Technologies & Approach    Process automation for end-to-end credential management workflows  Credential-led marketing solutions designed to drive brand exposure and verification    Scale & Footprint    Over 1,800 organizations utilizing the platform  Over 350 verified customer reviews    Key Clients & Industries    Educational institutions and academic leaders  Enterprise organizations, training providers, and businesses issuing professional credentials

## Aplikuj

Aplikuj na: https://certifier.breezy.hr/p/0b84ba46434401-customer-solutions-specialist?state=published&utm_source=SOLID.Jobs&utm_medium=referral

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*Źródło: https://solid.jobs/offer/39068/certifier-customer-solutions-specialist · Wygenerowano: 2026-10-09T18:33:49Z*