---
title: Junior Customer Support Specialist
company: Ascendix
category: Support
subcategory: Support
experience_level: Junior
work_mode: remote
location: Dallas
employment_type: B2B
salary_min: 5800
salary_max: 7000
salary_currency: PLN
salary_period: month
technologies: [Bug reporting, CRM, Customer support, Troubleshooting]
posted: 2026-10-05
valid_through: 2026-11-05
url: "https://solid.jobs/offer/38856/ascendix-junior-customer-support-specialist"
---

# Junior Customer Support Specialist — Ascendix

## Kluczowe informacje

- **Firma:** Ascendix
- **Lokalizacja:** 12222 Merit Drive Suite 1550, Dallas
- **Tryb pracy:** 100% zdalnie
- **Wynagrodzenie:** 5.8k–7k PLN netto/m (B2B)
- **Forma zatrudnienia:** B2B
- **Wymiar etatu:** 100%
- **Godziny pracy:** Stałe godziny pracy
- **Poziom doświadczenia:** Junior
- **Kategoria:** Support
- **Specjalizacja:** Support
- **Data publikacji:** 2026-10-05
- **Aktywne do:** 2026-11-05

## Technologie i umiejętności

**Wymagane:**

- Bug reporting — zaawansowany
- CRM — zaawansowany
- Customer support — zaawansowany
- Troubleshooting — zaawansowany

## Języki

- Polski — ekspert
- Angielski — zaawansowany

## Opis stanowiska

We are looking for a motivated and detail-oriented Concierge to join our Customer Support team. The concierge (support) function for the Ascendix products covers client request triage, case management in Dynamics 365, product troubleshooting, bug reporting and escalation, and day-to-day client-facing support.    Evening shifts only: 5:30 PM-2:30 AM (EET)    Responsibilities:     Triage incoming client requests: categorize, resolve internally, or escalate to the appropriate team    Manage a typical queue of 20 to 30 active cases while maintaining quality and timely follow-up    Troubleshoot product issues across AscendixRE, Ascendix Search, Composer, Harvest, and AI Suite    Create clear bug reports and escalation briefs for Product and Dev handoffs    Maintain cases, tasks, and client records in Dynamics 365    Translate technical topics into broker-friendly language for non-technical customers

## Kogo szukamy

Requirements:     Strong spoken and written English—daily direct communication with US customers    Able to triage, troubleshoot, and manage a case queue independently after ramp-up    Clear technical communication—writes structured bug reports and client-facing responses     Nice-to-have:     Salesforce experience (Administrator level or strong hands-on admin skills)    upport, helpdesk, or case management background    Experience with SaaS or CRM products    Commercial real estate or real estate domain familiarity

## Benefity

**Szkolenia:**

- Budżet szkoleniowy
- Szkolenia wewnętrzne
- Klasy językowe

**Zdrowie:**

- Ubezpieczenie
- Pakiet sportowy

**B2B:**

- Płatny "urlop" dla B2B
- Płatne "chorobowe" dla B2B

## Lokalizacje

- 12222 Merit Drive Suite 1550, Dallas, USA

## O firmie — Ascendix

**Wielkość firmy:** 200

**Strona WWW:** https://ascendixtech.com

Ascendix Technologies is a US-based software and services technology company with locations in Dallas, Texas and development centers and branch offices in Poland, Portugal, and Ukraine, and distributed teams all over Europe, as we cooperate remotely since 2020. We are a community of professionals committed to delivering second-nature solutions globally to digitize, optimize, and leverage processes.   We specialize in building solutions for globally-focused businesses that look to leverage cloud computing, and commercial and open-source technologies for big data, search, applications, and cross-platform mobility. We have deep experience in Salesforce.com CRM platforms, and offer products, services, and productivity modules.

## Aplikuj

Aplikuj na: https://solid.jobs/offer/38856/ascendix-junior-customer-support-specialist

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*Źródło: https://solid.jobs/offer/38856/ascendix-junior-customer-support-specialist · Wygenerowano: 2026-10-05T17:10:42Z*