---
title: Customer Service Analyst
company: Citigroup
category: Customer Success
subcategory: Customer Success
experience_level: Regular
work_mode: hybrid
location: Warszawa
employment_type: Umowa o pracę
salary_min: 7200
salary_max: 11300
salary_currency: PLN
salary_period: month
technologies: [Obsługa klienta, Budowanie długoterminowych relacji, Komunikacja, Analiza danych, Root cause analysis, Zarządzanie interesariuszami, Proaktywność, Praca pod presją, Samodzielność, Praca zespołowa]
posted: 2026-08-20
valid_through: 2026-09-20
url: "https://solid.jobs/offer/37157/citigroup-customer-service-analyst"
---

# Customer Service Analyst — Citigroup

## Kluczowe informacje

- **Firma:** Citigroup
- **Lokalizacja:** Centrum, Warszawa
- **Tryb pracy:** Hybrydowo
- **Wynagrodzenie:** 7.2k–11.3k PLN brutto/m (Umowa o pracę)
- **Forma zatrudnienia:** Umowa o pracę
- **Wymiar etatu:** 100%
- **Godziny pracy:** Elastyczne godziny pracy
- **Poziom doświadczenia:** Regular
- **Minimalne doświadczenie:** 2 mies.
- **Kategoria:** Customer Success
- **Specjalizacja:** Customer Success
- **Data publikacji:** 2026-08-20
- **Aktywne do:** 2026-09-20

## Technologie i umiejętności

**Wymagane:**

- Obsługa klienta — zaawansowany
- Budowanie długoterminowych relacji — zaawansowany
- Komunikacja — zaawansowany
- Analiza danych — zaawansowany
- Root cause analysis — zaawansowany
- Zarządzanie interesariuszami — zaawansowany
- Proaktywność — podstawowy
- Praca pod presją — podstawowy
- Samodzielność — podstawowy
- Praca zespołowa — podstawowy

## Języki

- Polski — ekspert
- Angielski — zaawansowany
- Francuski — zaawansowany
- Niemiecki — zaawansowany

## Opis stanowiska

Responsibilities:   Manage a portfolio of corporate clients and internal partners as their single point of contact, building trusted relationships through proactive communication.  Investigate and resolve client issues quickly and accurately, and keep clients informed about system updates, market events and progress.  Analyze client needs and trends, recommend value-adding solutions, and develop accounts through regular calls and meetings.  Collaborate with teams across regions and build internal and external networks.  Apply sound judgment, follow compliance standards, and escalate and manage control issues transparently.   Offer:   Hybrid model with two home-working days per week; paid parental leave, pension plan, holiday allowance, Multisport, private medical care and group life insurance.  Annual discretionary bonus consideration, Employee Assistance Program, learning platforms including Udemy and Degreed, flexible work arrangements, career opportunities, mentoring and employee communities.

## Kogo szukamy

Key requirements:   2–4 years of relevant experience; customer service, client relations or financial services background is advantageous.  Entrepreneurial, proactive mindset and ability to work under pressure and with limited supervision.  Exceptional written and verbal communication with senior client stakeholders.  Strong analytical and investigative skills: identify root causes and present well-reasoned solutions.  Ability to build trust, influence outcomes and manage relationships across an organization.  Technical proficiency with systems, tools and platforms used for client management.  Global perspective and enthusiasm for cross-cultural, international collaboration.   Education and preferred qualifications:   Bachelor’s or university degree, or equivalent professional experience.  French and/or German; multilingual capability is preferred.

## Benefity

**Zdrowie:**

- Pakiet medyczny
- Ubezpieczenie
- Pakiet sportowy

## Lokalizacje

- Centrum, Warszawa, Polska

## O firmie — Citigroup

**Wielkość firmy:** 1000+

**Strona WWW:** https://citigroup.com

Working at Citi is far more than just a job. A career with us means joining a team of more than 225,000 dedicated people from around the globe. At Citi, you will have the opportunity to grow your career, give back to your community and make a real impact.  We offer a broad range of opportunities across multiple business lines, each contributing to our mission of driving global progress. Whether you're interested in banking, technology, or investment services, our teams collaborate to deliver innovative solutions that make a positive impact.  Explore our businesses and learn more about what it’s like to work at Citi.

## Aplikuj

Aplikuj na: https://jobs.citi.com/job/-/-/287/99357234880?utm_source=SOLID.Jobs&utm_medium=referral

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*Źródło: https://solid.jobs/offer/37157/citigroup-customer-service-analyst · Wygenerowano: 2026-08-23T00:45:53Z*