---
title: Technical Support Specialist
company: Infolet
category: Support
subcategory: Support
experience_level: Regular
work_mode: onsite
location: Kraków
employment_type: B2B
salary_min: 13400
salary_max: 16800
salary_currency: PLN
salary_period: month
technologies: [Service desk]
posted: 2026-08-18
valid_through: 2026-09-18
url: "https://solid.jobs/offer/37007/infolet-technical-support-specialist"
---

# Technical Support Specialist — Infolet

## Kluczowe informacje

- **Firma:** Infolet
- **Lokalizacja:** Miłkowskiego, Kraków
- **Tryb pracy:** Stacjonarnie
- **Wynagrodzenie:** 13.4k–16.8k PLN netto/m (B2B)
- **Forma zatrudnienia:** B2B
- **Wymiar etatu:** 100%
- **Godziny pracy:** Elastyczne godziny pracy
- **Poziom doświadczenia:** Regular
- **Minimalne doświadczenie:** 4 mies.
- **Kategoria:** Support
- **Specjalizacja:** Support
- **Numer referencyjny:** (10/963)
- **Data publikacji:** 2026-08-18
- **Aktywne do:** 2026-09-18

## Technologie i umiejętności

**Wymagane:**

- Service desk — zaawansowany

## Języki

- Polski — ekspert
- Angielski — zaawansowany

## Opis stanowiska

You will     Develop and maintain strong knowledge of the company’s software, hardware and security solutions, with a particular focus on video surveillance products and technologies    Troubleshoot hardware, software and system-related issues via phone, chat, email and remote support tools    Investigate and resolve technical incidents or escalate them to appropriate teams when required    Document software, hardware, network and troubleshooting information in a case management system    Provide a high-quality customer experience throughout technical support cases and escalations    Manage and prioritize multiple support activities, including inbound calls, existing cases, live chat, emails and repair requests    Collaborate with regional and global technical support teams to ensure effective issue resolution    Communicate case status, progress and solutions clearly to customers and internal stakeholders    Participate in an on-call rotation, including after-hours and weekend emergency support    Continuously develop your knowledge of new technologies, products and technical support practices

## Kogo szukamy

Must have     Strong   problem-solving and troubleshooting skills    Good   time management skills   and the   ability to prioritize multiple tasks    Ability to provide timely updates and effectively manage customer expectations    Fluent English  , both written and spoken    Ability to explain complex technical issues and solutions to customers with different levels of technical knowledge    Ability to work independently as well as collaborate effectively within a team    Ability to remain organized and communicate effectively while troubleshooting critical or complex issues    Strong attention to detail and willingness to continuously learn new technologies    Practical   understanding of applying technical concepts to troubleshooting processes    Experience   installing, configuring, and troubleshooting software and hardware     Nice to have     Familiarity with   video surveillance systems, IP cameras, ONVIF protocol or video streaming technologies    2+ years of   experience in technical customer support environments   such as:    video surveillance or access control    telecommunications    cloud software    enterprise hardware support    IT Helpdesk / Service Desk      Technical Bachelor’s degree, diploma or equivalent educational background    Technical certifications such as   CCNA, MCSA, CompTIA A+   or similar

## Benefity

**Szkolenia:**

- Szkolenia wewnętrzne

**Zdrowie:**

- Pakiet medyczny
- Ubezpieczenie
- Pakiet sportowy

**Kuchnia:**

- Kawa / Herbata

**Infrastruktura:**

- Parking rowerowy

**Inne:**

- Pakiet relokacyjny

## Lokalizacje

- Miłkowskiego, Kraków, Polska

## O firmie — Infolet

**Wielkość firmy:** 60+

**Strona WWW:** https://www.infolet.pl

Od 20 lat wspieramy liderów IT, dostarczając technologie, ekspertów i pełne wsparcie operacyjne - w tym legalizację pobytu i pracy międzynarodowych specjalistów IT

Do naszych projektów poszukujemy specjalistów Java, JavaScript, C embedded, C++, PHP, specjalistów od mobile, testerów oprogramowania, administratorów sieci i systemów i wielu innych.

## Aplikuj

Aplikuj na: https://solid.jobs/offer/37007/infolet-technical-support-specialist

---

*Źródło: https://solid.jobs/offer/37007/infolet-technical-support-specialist · Wygenerowano: 2026-08-19T00:18:10Z*