---
title: Service Desk Team Lead with German
company: Andersen Lab
category: Support
subcategory: Support
experience_level: Senior
work_mode: remote
location: Warszawa
employment_type: Umowa o pracę
salary_min: 10800
salary_max: 12800
salary_currency: PLN
salary_period: month
technologies: [Service desk]
posted: 2026-08-17
valid_through: 2026-09-17
url: "https://solid.jobs/offer/36974/andersen-lab-service-desk-team-lead-with-german"
---

# Service Desk Team Lead with German — Andersen Lab

## Kluczowe informacje

- **Firma:** Andersen Lab
- **Lokalizacja:** Rondo Daszyńskiego 1, Warszawa
- **Tryb pracy:** 100% zdalnie
- **Wynagrodzenie:** 10.8k–12.8k PLN brutto/m (Umowa o pracę)
- **Forma zatrudnienia:** Umowa o pracę
- **Wymiar etatu:** 100%
- **Godziny pracy:** Elastyczne godziny pracy
- **Poziom doświadczenia:** Senior
- **Minimalne doświadczenie:** 5 mies.
- **Kategoria:** Support
- **Specjalizacja:** Support
- **Data publikacji:** 2026-08-17
- **Aktywne do:** 2026-09-17

## Technologie i umiejętności

**Wymagane:**

- Service desk — ekspert

## Języki

- Angielski — zaawansowany
- Niemiecki — ekspert

## Opis stanowiska

Andersen is hiring a   Service Desk Team Lead with German   for a project leading IT support operations and ensuring reliable workplace services in an international manufacturing environment.    Our customer   is a global engineering and manufacturing organization specializing in the development and production of high-precision technical components and systems for industrial applications.     The project   is focused on providing Service Desk support for an international manufacturing environment.    Responsibilities:    Coordinating daily Service Desk operations, ticket queues, workload, and priorities.    Monitoring SLA performance, KPIs, ticket aging, backlog, and escalations.    Ensuring timely resolution of incidents and service requests in line with agreed procedures.    Acting as the primary operational contact for the client, communicating service status, risks, and blockers.    Coordinating escalations with L2 SysOps and specialized resolver teams.    Preparing operational reports and SLA performance metrics.    Supporting onboarding, training, and performance monitoring of Service Desk engineers.    Supporting shift planning, on-call coordination, and effective handovers between support teams.

## Kogo szukamy

Requirements:   Experience as a Service Desk Team Lead for 1+ years.  Hands-on experience in IT support operations for 5+ years.  Experience with ticketing systems, incidents and request management.  Good understanding of SLA and KPI management.  Experience with operational reporting and ticket queue monitoring.  Ability to coordinate shift-based support work.  Ability to monitor team performance and quality, manage escalations and priorities.  Ability to support onboarding and training.  Readiness for occasional on-call coordination.  Strong communication, stakeholder management, and team coordination skills.  Level of English – from Intermediate+ and above.  Level of German – from Upper-Intermediate and above.

## Benefity

**Zdrowie:**

- Pakiet medyczny

**Kuchnia:**

- Kawa / Herbata

## Lokalizacje

- Rondo Daszyńskiego 1, Warszawa, Polska

## O firmie — Andersen Lab

**Wielkość firmy:** 5000+

**Strona WWW:** https://andersenlab.com

Andersen – your global software development partner Andersen is a global software development company with over 18 years of experience supporting businesses worldwide in their digital transformation.   Headquartered in Poland, we operate development centers across Germany, the USA, the UK, Lithuania, Hungary, Kazakhstan, Georgia, Azerbaijan, Cyprus, and the UAE, enabling us to deliver high-impact solutions close to our customers. We offer end-to-end IT services — from custom software development, API integration, and system architecture to legacy modernization and long-term support. With deep technical expertise and a focus on business value, we build tailored, scalable, and secure digital products. Harnessing the power of AI, Machine Learning, Data Science, Big Data, and Visual Technologies, we create intelligent, future-ready solutions that support digital transformation and solve real-world business problems.   Recognized among the world’s Top 1,000 B2B service providers, Andersen has earned the trust of industry leaders. Our portfolio includes long-term partnerships with Siemens, S&P Global, Ryanair, IHS Markit, TUI, Johnson & Johnson, T-Systems, and many more. With a team of 3,700+ highly qualified experts in 16+ global locations, we have successfully delivered over 1,000 projects across industries such as Healthcare, FinTech, Logistic, Automotive,   Manufacturing, E-commerce, Multimedia & Entertainment and more. Driven by responsibility, client-focus, and commitment to results, Andersen is your reliable tech partner for building high-ROI, future-proof digital solutions — anywhere in the world.

## Aplikuj

Aplikuj na: https://solid.jobs/offer/36974/andersen-lab-service-desk-team-lead-with-german

---

*Źródło: https://solid.jobs/offer/36974/andersen-lab-service-desk-team-lead-with-german · Wygenerowano: 2026-08-19T11:55:43Z*